Ratings based on 188 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
great spa ,friendly stuff
Comment from Hotel Management
18 Nov 2024 by Erdogan Sahin, General Manager, Hotel Management
Dear Nittaya, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Erdogan Sahin, General Manager
by A verified traveler
Posted 13 Nov 2024
every thing is excellent!!
Comment from Hotel Management
15 Nov 2024 by Erdogan Sahin, General Manager, Hotel Management
Dear Nittaya, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Erdogan Sahin, General Manager
by A verified traveler
Posted 30 Oct 2024
The steakhouse was really good and accommodating. The breakfast was too expensive for what you got, so I never tried it. The Bar on the roof looked nice, seemed to have a good vibe. The location was great! The only reason I gave the area outside a lower review was because of road work right out front. The staff went out of their way to be helpful.
Comment from Hotel Management
1 Nov 2024 by Erdogan Sahin, General Manager, Hotel Management
Dear James, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Erdogan Sahin, General Manager
by A verified traveler
Posted 26 Oct 2024
Great location and very clean hotel!
Comment from Hotel Management
28 Oct 2024 by Erdogan Sahin, General Manager, Hotel Management
Dear Eric, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Erdogan Sahin, General Manager
by A verified traveler
Posted 25 Oct 2024
No comment
Comment from Hotel Management
28 Oct 2024 by Erdogan Sahin, GM, Hotel Management
Dear Lucia, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Erdogan Sahin, General Manager
by A verified traveler
Posted 17 Oct 2024
Road repair around property
Comment from Hotel Management
17 Oct 2024 by Erdogan Sahin, General Manager, Hotel Management
Dear Andrei,Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
by A verified traveler
Posted 24 Sep 2024 on Hotels
Comment from Hotel Management
26 Sep 2024 by Erdogan Sahin, General Manager, Hotel Management
Dear Yiwen, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Erdogan Sahin, General Manager
by A verified traveler
Posted 24 Sep 2024 on Hotels
Comment from Hotel Management
26 Sep 2024 by Erdogan Sahin, General Manager, Hotel Management
Dear Oren,Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Erdogan SahinGeneral Manager
by A verified traveler from Christchurch CBD
Posted 10 Sep 2024
The property is a bit old and tired looking, but the location compensates for all its deficiencies. Good value for money.
Comment from Hotel Management
13 Sep 2024 by Erdogan Sahin, General Manager, Hotel Management
Dear Ashok, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Erdogan Sahin, General Manager
by A verified traveler
Faultless
Posted 9 Sep 2024 on HotelsNothing to fault here, great hotel and ideal location for exploring Tblisi.
Comment from Hotel Management
10 Sep 2024 by Erdogan Sahin, General Manager, Hotel Management
Dear Enrico, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Erdogan Sahin, General Manager
