Ratings based on 49 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Sep 2024
The stay itself was ok, but the problems started later. The hotel double charged me for my stay. I fully paid at the reception when checking in using their QR code system. However, 10 days later, they charged my credit card again for the full amount of the reservation. I tried to contact the hotel via the phone number provided. They never pick up the phone even though I was calling them around 10 times over the course of a few days. I contacted Expedia customer service, but they were unable to contact the hotel either suggesting to dispute the transaction with my bank. Be aware that if something goes wrong, reaching the hotel after your stay will be impossible.
by A verified traveler
Posted 7 Jul 2024 on Hotels
by A verified traveler
Posted 19 Apr 2023
Very nice, friendly stuff. Great location. Clean rooms, high sealing and lots of loght. I would stay again. Or recomend others to stay here.🙂👍😀
Comment from Hotel Management
4 May 2023 by Hotel Manager, Hotel Management
thank you very much for choosing our hotel.
by A verified traveler
Posted 10 Feb 2023
by A verified traveler
Posted 15 Oct 2022
Overall clean and comfortable stay.
by A verified traveler
Posted 30 Sep 2022
A lovely hotel with 5 meter high ceilings. Definitely worth the price. Very elegant touch and artsy. Would gladly go back again. Highly recommended.
by A verified traveler
Posted 16 Sep 2022
What a wonderful cosy and beautiful hotel. We will definitely be returning. The staff are friendly and wonderful. The room is clean and comfortable. The area is excellent, central.
by A verified traveler
Posted 3 Aug 2022 on Hotels
The outside is a very old building that needs work
Inside my room was very nice and clean
And they were helpful in getting me to airport in wee hours of the morning
by A verified traveler
Great holiday
Posted 7 May 2022 on HotelsWhen we were looking to book a hotel ,rustaveli hotel was one of more expensive hotels in website with beautiful photos and grate location but at the start, we stocked in very old and dangerous elevator.
inside hotel was dirty and people been
working and repairing inside the hotel
.
Smell of painting was so strong,
Photos we saw in booking page were completely different with the room we got .
I really love hotel's breakfast but we preferred buy our breakfast outside because of very poor service .there was not even enough shampoo, soup and towels.
The room haven't been cleaned in second day and when we asked they did it for next few days.
Staffs been very friendly and helpful. The hotel is in grate location and close to town centre and many places people wish to visit but we don't recommend it at all.We have to say Georgian people are very very friendly and we really enjoyed it and definitely come back again.
by A verified traveler
Classic Charm
Posted 4 Nov 2021 on HotelsExtremely nice and helpful staff. That is why we returned. We had a balcony on the street, but found the traffic a bit noisy. We asked to shift to a side balcony, and slept fine, so that is what we would recommend. The breakfast worked very well for us.
