Ratings based on 28 Verified Reviews
4.4 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Sep 2024
A Unique location and property. We stayed in the largest suite which sadly has been decorated rather oddly (leather sofas and a giant chandelier that belongs in a beach resort in Tulum not in an ancient Georgian castle) The second bed in the suite was lumpy and uncomfortable. However the staff was polite, the pool unique and the location/ambiance was incredible. Just for the experience of staying in a hotel that old, I would recommend it.
by A verified traveler
Posted 28 Jul 2024
by A verified traveler
The worst hotel in the world!
Posted 9 Jun 2024 on HotelsIt is the worst hotel I have ever been for the last 30 years.
In internet it is written that there is Aeroport Transfer included, BUT it is not.
The room was dirty. There were hair all over my bed.
The hotel !!!doesn’t accept !!!!credit cards!!! They cannot give you invoice!
The room was designed with some strange Chinese sculptures which didn’t fit at all.
The guests cannot enter the hotel in the evenings with the card, but instead need to ring a bell and hope someone will hear them.
Breakfast was small, not enough and looks like from the day before
Comment from Hotel Management
9 Jun 2024 by Giorgi (owner), Hotel Management
Dear Guest,Thank you for your feedback. We would like to address a few points to clarify any misunderstandings.1. **Credit Card Policy**: We accept all credit cards except for Russian-issued cards.2. **Room Cleanliness**: Our rooms are cleaned daily, following stringent procedures that have been in place for the last ten years.3. **Airport Transfer**: Airport transfer is complimentary only as part of special promotion deals offered by Expedia, not through Hotels.com.4. **Paperless Property**: We have been a paperless property for the last five years, and we provide invoices electronically upon request.5. **Room Design**: You stayed in the "Burma Room," decorated with unique Antique Burmese statues, reflecting its theme.6. **Hotel Access**: For security reasons, entry to the castle is restricted. Our concierge, available 24/7, assists guests with entry.7. **Breakfast Quality**: Our breakfast is homemade using local produce, differing from the industrial options found in some hotels.We strive to address all guest concerns during their stay and recommend reviewing our property details before booking to ensure it meets your preferences.Sincerely,Giorgi (owner)
by A verified traveler
We stayed in a castle
Posted 19 Aug 2023 on HotelsWe stayed in the Luxury Quadruple Room and it is an experience. The room is huge and feels like you have been transported back centuries to the days of Knights and princesses.
The service is amazing and the staff is incredibly helpful. Tamari, Beqa Ioseb, and
Toko did everything to make our stay magical.
Comment from Hotel Management
20 Aug 2023 by Giorgi, Hotel Management
It's wonderful to hear you enjoyed your stay in our Luxury Quadruple Room! We pride ourselves on offering an immersive historical experience, and we're thrilled you felt the ambiance of days gone by. Our staff, including Tamari, Beqa, Ioseb, and Toko, always aim to provide exceptional service. Thank you for sharing your feedback. We hope to welcome you back soon.Warm regards,The Castle Team #castlege @castlege
by A verified traveler
Posted 20 Jul 2023
We really enjoyed our stay at castle in old town. It was a very relaxed and unique experience.
The stairs up to the entrance were effortful but you can’t stay half way up a mountain without a few steps. Trust me. The view is worth it. The steps justified the hearty food and good wine we enjoyed.
At the castle we enjoyed the unhurried breakfasts and living amongst the history of Georgia. Every room, wall, artefact was unique and intriguing.
We spent much time at the pool deck high above the castle looking out over the roof tops. Quite spectacular.
Thank you Georgi ?? & Trovike (hope I’ve spelt that right) and the lovely young lady who’s name I fail to remember. In fact all the staff ensured our needs were met and our stay was most pleasurable.
Tbilisi is a city that grows on you. An eclectic mix of old and new but everywhere we went there was a welcome and a vibe that would draw you back.
Definitely worth exploring on foot. There are so many nooks and crannies.
We took a day trip with a private driver out to the mountains which was a long day but worth it. The hotel arranged this for us.
Thank you.
Comment from Hotel Management
22 Jul 2023 by Giorgi, Hotel Management
Dear Debra,Thank you so much for your warm and detailed review of your stay at our castle in old town. It is wonderful to hear that you enjoyed the experience and found the steps up to our mountain-side location a worthy journey for the views and the rich history our castle offers.We appreciate your compliments about our hearty food, good wine, and unhurried breakfasts. Each room, wall, and artefact indeed tells a unique story and we're pleased to know you found them intriguing.Tbilisi is indeed an eclectic city, blending old and new, and we're happy that you found it welcoming and worth exploring. We're also thrilled to know you enjoyed the day trip to the mountains that we arranged.Your feedback is very encouraging and it motivates us to continue improving our services. We hope to welcome you back soon for another memorable stay. Best regards,Your Castle Hotel Team
by A verified traveler
Perfect stay!
Posted 30 Jan 2023 on HotelsThe best experience in Tbilisi! Rooms, breakfast, services and care about guests, location- everything was perfect.
Comment from Hotel Management
22 Jul 2023 by Giorgi, Hotel Management
Dear Marina,We're overjoyed to hear that your stay at our Castle in Old Town was your "best experience in Tbilisi!" It's delightful to know that our rooms, breakfast, services, and unique location met your expectations and contributed to a perfect stay.We take immense pride in caring for our guests, and it brings us great satisfaction to learn that our team made a significant positive impact on your visit. Thank you for choosing us and taking the time to share your wonderful feedback. We eagerly look forward to your next visit, hoping to offer another outstanding experience at our Castle in Old Town.Best regards,Your Castle in Old Town Team
by A verified traveler
Posted 25 Oct 2021
Beautiful hotel and very helpful staff, friendly, good location.
Comment from Hotel Management
23 Jul 2023 by Giorgi, Hotel Management
Dear Guest,Thank you for taking the time to leave a review. We're delighted to hear that you found our hotel beautiful and our staff helpful and friendly. We pride ourselves on our prime location and are glad you appreciated it too.We look forward to welcoming you back to Castle in Old Town on your next visit to Tbilisi.Best Regards,The Team at Castle in Old Town#castlege @castlege
by A verified traveler
Posted 24 Jul 2021 on Hotels
Lovely hotel and room. A lot of steps to get to it though!
Comment from Hotel Management
22 Jul 2023 by Giorgi, Hotel Management
Dear Simon,Thank you for your kind words about our Castle in Old Town. We're pleased to hear that you enjoyed your room and the unique character of our hotel.We understand the steps leading up to our castle can be somewhat challenging, but we hope that the charm and view at the top provided a worthwhile reward!We truly appreciate your feedback and look forward to the opportunity to welcome you back to our Castle in Old Town in the future.Best regards,Your Castle in Old Town Team
by A verified traveler
Posted 6 Jul 2021 on Hotels
Comment from Hotel Management
23 Jul 2023 by Giorgi , Hotel Management
Dear Guest,We are thrilled to hear your rating of '10' - the best! It makes our day to hear when our guests have had a memorable stay with us. We hope to maintain our high standards in the future and hope to serve you again soon.We look forward to welcoming you back to Castle in Old Town in the future.Best Regards,The Team at Castle in Old Town#castlege @castlege
by A verified traveler
Posted 10 Dec 2019 on Hotels
Comment from Hotel Management
12 Dec 2019 by Giorgi, Hotel Management
Dear Joni, Thank you selecting the Castle in Old Town. Hope to see you and your friends in Georgia. With best regards, Giorgi
