Ratings based on 580 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Oct 2024
Close to airport and great location for family catch-ups
Comment from Hotel Management
25 Oct 2024 by Irene - Accommodation & Reception, Hotel Management
Dear MarleneWe are glad that our venue and location met your needs and we do hope to welcome you back soon.
by A verified traveler
Posted 17 Oct 2024
Very clean lovely staff and close amenities hotel and shopping.
Comment from Hotel Management
25 Oct 2024 by Irene - Accommodation & Reception, Hotel Management
Dear StephenWe are glad you enjoyed your stay with us. We hope to welcome you back some time in the future.
by A verified traveler
Posted 3 Oct 2024
Great place to stay
Comment from Hotel Management
24 Oct 2024 by Irene - Accommodation & Reception, Hotel Management
Dear FrederickThank you for your positive review. We look forward to welcoming you back to Taylors Lakes in the future.
by A verified traveler
Posted 29 Sep 2024
First impressions go a long way and unfortunately the girl who checked me in was fairly rude.
There was no hello, welcome or anything. Just “what’s your name” and made me feel like I was imposing for checking into the hotel. The tone of voice used during the check in process and facial expressions made me feel extremely uncomfortable and due to that, would likely not return. The property itself was fine, the bed was comfortable and room was clean.
Comment from Hotel Management
2 Oct 2024 by Irene - Accommodation & Reception, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Hotel Taylors Lakes. Allow me to apologize on behalf of our hotel for failing to meet your expectations upon check-in on your recent visit. I have shared your feedback with our accommodation reception team to ensure that all our valued guests enjoy a positive experience throughout their entire stay. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.
by A verified traveler
Posted 15 Aug 2024
Great place to stay
Comment from Hotel Management
5 Sep 2024 by Maria Giaquinta, Hotel Management
Hi Katrina,Thank you so much for your perfect 5 out of 5 review! We’re thrilled to hear that you had such a great experience with us. Your feedback is incredibly rewarding, and it motivates our team to continue delivering excellent service.We look forward to welcoming you back for another wonderful stay!
by A verified traveler
Posted 10 Aug 2024
Nice and convenient 😁
Comment from Hotel Management
5 Sep 2024 by Maria Giaquinta, Hotel Management
Hi Shianne,Thank you so much for the 5 out of 5 review! We're glad you found your stay nice and convenient. We truly appreciate your feedback and look forward to welcoming you back soon!
by A verified traveler
Posted 29 Jul 2024 on Wotif
Comment from Hotel Management
6 Sep 2024 by Maria Giaquinta, Hotel Management
Hi Shane, Your feedback is incredibly rewarding, and it motivates our team to continue delivering excellent service.We look forward to welcoming you back for another wonderful stay!Regards Maria
by A verified traveler
Posted 22 Jul 2024 on Wotif
I got this for my Daughter's and they were above and beyond with room. I stayed in room first floor and that was also 5stars. Much appreciated!!
Comment from Hotel Management
5 Sep 2024 by Maria Giaquinta, Hotel Management
Hi Chris, Sorry for the delay in responding to your review. Thank you so much for your wonderful feedback! We're thrilled to hear that your daughter had such a great experience with our rooms. Your kind words mean a lot to us, and we truly appreciate your support.We look forward to welcoming you back soon!Maria G
by A verified traveler
Posted 5 Jul 2024
Comment from Hotel Management
5 Sep 2024 by Maria Giaquinta, Hotel Management
Hi Tara,Apologies for the delay in the reply.Thank you so much for your perfect 5 out of 5 review! We’re thrilled to hear that you had such a great experience with us. Your feedback is incredibly rewarding, and it motivates our team to continue delivering excellent service.We look forward to welcoming you back for another wonderful stay!Regards Maria
by A verified traveler
Posted 16 Jun 2024 on Hotels
