Ratings based on 118 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Sep 2024
I don’t know why the staff from swimming pool does ask guests have to bring back the used towels???
Comment from Hotel Management
2 Oct 2024 by Guest Experience Manager, Hotel Management
Dear Guest,Xin Chao, Thank you for the delightful review. We are elated to hear that you had such a great experience interacting with the team and also enjoyed the facilities. We noted your comment in relate to the pool and build better guest experience also helps us constantly improve our guest experiences by knowing what we are doing right and what we can work on.Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.Warm regardsLam Tuan VuGuest Experience Manager
by A verified traveler
Posted 10 Aug 2024 on Hotels
Comment from Hotel Management
31 Aug 2024 by Guest Experience Manager, Hotel Management
Dear Ms. Annie,Xin Chao, Thank you for staying with us and posting your review.We are delighted that we could offer you our personalized service and we were also able to create some memorable moments throughout your stay.Thank you for the feedback and appreciation, I shall cascade your appreciation to the team.Looking forward to welcoming you back soonWarm regardsLam Tuan VuGuest Experience Manager
by A verified traveler
Posted 10 Aug 2024 on Hotels
Comment from Hotel Management
31 Aug 2024 by Guest Experience Manager , Hotel Management
Dear Ms. Annie,Xin Chao, Thank you for staying with us and posting your review.We are delighted that we could offer you our personalized service and we were also able to create some memorable moments throughout your stay.Thank you for the feedback and appreciation, I shall cascade your appreciation to the team.Looking forward to welcoming you back soonWarm regardsLam Tuan VuGuest Experience Manager
by A verified traveler
Posted 8 Aug 2024 on Hotels
Comment from Hotel Management
10 Aug 2024 by Guest Experience Manager, Hotel Management
Dear Ms. Annie,Xin Chao, Thank you for the feedback on your experience and the review.We was quite disappointed to read that you did not have a pleasant stay with us please accept my sincere apologies for the same. Please allow us to contact you to know more about details so we can assist you with your stay. Warm regardsLam Tuan VuGuest Experience Manager
by A verified traveler
Posted 6 Aug 2024 on Hotels
Comment from Hotel Management
10 Aug 2024 by Guest Experience Manager , Hotel Management
Dear Ms. Annie,Xin Chao, Thank you for the feedback on your experience and the review.We was quite disappointed to read that you did not have a pleasant stay with us please accept my sincere apologies for the same. Please allow us to contact you to know more about details so we can assist you with your stay. Warm regardsLam Tuan VuGuest Experience Manager
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
10 Aug 2024 by Guest Experience Manager, Hotel Management
Dear Ms. Annie,Xin Chao, Thank you for the delightful review. We are elated to hear that you had such a great experience interacting with the team and also enjoyed the facilities.Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.Warm regardsLam Tuan VuGuest Experience Manager
by A verified traveler
Posted 1 Aug 2024
Comment from Hotel Management
31 Aug 2024 by Guest Experience Manager , Hotel Management
Dear Ẻm,Xin Chao, Thank you for staying with us and posting your review.We are delighted that we could offer you our personalized service and we were also able to create some memorable moments throughout your stay.Thank you for the feedback and appreciation, I shall cascade your appreciation to the team.Looking forward to welcoming you back soonWarm regardsLam Tuan VuGuest Experience Manager
by A verified traveler
Posted 2 Jul 2024 on Orbitz
The hotel is excellent, but they charge us if using spa or steam room.
Comment from Hotel Management
6 Jul 2024 by Guest Experience Manager , Hotel Management
Dear Mr. Tommy,Xin Chao, Thank you for the feedback on your experience and the review. We sincerely appreciate your insight because it helps us raise the bar and build better guest experience. Feedback like this helps us constantly improve our guest experiences by knowing what we are doing right and what we can work on, appreciate the time taken to send us this helpful response.Please do not hesitate to contact us for any further assistance.Warm regardsLam Tuan VuGuest Experience Manager
by A verified traveler
Posted 1 Jul 2024
Comment from Hotel Management
6 Jul 2024 by Guest Experience Manager, Hotel Management
Dear Mr. Hayward,Thank you for taking the time to share your experience with us and other valued guests.Your gracious comments regarding our team and their efforts are received with sincere appreciation. We are delighted to know you enjoyed your stay and that you recommend us. We are looking forward to welcoming you again soon. Sincerely,Tuan VuGuest Experience Manager
by A verified traveler from Louisville
Posted 22 Jun 2024
Nice place!
Comment from Hotel Management
6 Jul 2024 by Guest Experience Manager, Hotel Management
Dear Ms. Hue,Thank you for taking the time to share your experience with us and other valued guests.Your gracious comments regarding our team and their efforts are received with sincere appreciation. We are delighted to know you enjoyed your stay and that you recommend us. We are looking forward to welcoming you again soon. Sincerely,Tuan VuGuest Experience Manager
