Ratings based on 981 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Dec 2024
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 23 Nov 2024
by A verified traveler from Fountain Valley
Posted 22 Nov 2024
my room was uniquely in Hanoi Westlake and the view of sunset/sunrise were the special of this hotel.
by A verified traveler from san jose
Posted 13 Nov 2024
Breakfast not as good as others. Location is inconvenient, not walkable
by A verified traveler
Posted 13 Oct 2024
An upmarket five star hotel built partly into the Westlake is this very well maintained Hotel about half an hours drive from the Old Quarter of Hanoi. Has pretty much everything one would expect of a hotel in this segment. Seeing the sunset at the Sunset Bar (on site) with a sunset martini was special. Was disappointed with a couple of issues:
1. You get woken up by the break of dawn ( which can be an issue if you were hoping for a lie in) as the windows are only furnished with a Roman shade that let’s plenty of light in. The absence of a sheer curtain means it’s a see-all from the outside.
2. The Indian station at the breakfast buffet was a disgrace! The attempted minuscule medhu vada was deepfried to being burnt, the poha was flavourless, the puri got the same deep fry burn as the vada. The remaining breakfast options thankfully were a delight. Perhaps the Indian station can be removed!
3. The rigid booking and reservation policy. Unwieldy even to Expedia’s frustration. So stark compared to some of the smaller players who would listen to the rationale and try and help. But not with IHG.
by A verified traveler from HUNTINGTON BEACH
Posted 16 Sep 2024
by A verified traveler
Posted 11 Sep 2024
Our room leaked.
by A verified traveler from Burnaby
Posted 2 Sep 2024
5 star property and service
by A verified traveler
Posted 28 Aug 2024 on Orbitz
Excellent
