Ratings based on 333 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Concierge Oceana, Hotel Management
Estimada Srita. Maria FernandaBuenas tardes, reciba un cordial saludo de Hotel Ocena Resort + Conventions. Gracias por tomarse el tiempo de calificarnos, su valoración es esencial para mejorar nuestro servicio.Quedamos a sus apreciables ordenesSaludos cordiales.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Concierge Oceana, Hotel Management
Estimado Sr. ByronBuenas tardes, reciba un cordial saludo de Hotel Ocena Resort + Conventions. Gracias por tomarse el tiempo de calificarnos, su valoración es esencial para mejorar nuestro servicio.Quedamos a sus apreciables ordenesSaludos cordiales.
by A verified traveler
Posted 27 Oct 2024
All inclusive with plenty of spaces. For english speaking tourists...beware. very very limited english speaking staff. No directions given upon arrival. You are on your own. Luggage carts need to be asked for. No help from parking lot. For a high end hotel i found the concierge desk to be sub par. Very noisy at night but if you have kids or want to party there is plenty to do. Overall was fun. Beautiful setting. Ocean too dangerous to swim in.
Comment from Hotel Management
28 Oct 2024 by Concierge Oceana , Hotel Management
We appreciate your feedback about your experience at Oceana Resort. We regret that you found limitations in English-speaking assistance and a lack of information upon arrival. We take your comments regarding the reception and nighttime noise into account, and we strive to improve in these areas. We are glad to know that you enjoyed the beautiful surroundings and the available activities. Your feedback is valuable and will help us provide better service in the future. We hope you consider returning for an even more satisfying experience.
by A verified traveler
Posted 24 Oct 2024
We had a good time.
Comment from Hotel Management
25 Oct 2024 by Concierge Oceana , Hotel Management
Thank you very much for sharing your experience at Oceana Resort! We are glad to hear that you enjoyed your stay. Your satisfaction is our priority, and we are always committed to providing memorable moments for our guests. We look forward to welcoming you again in the future.
by A verified traveler
Posted 23 Sep 2024
The resort facility and staff are wonderful. The pool is amazing. The staff is kind and helpful. The beach is amazing. The buffet is weak and over valued. Needs improving. The Snack Bar was constantly out of food during peak hours. Yet the entertainment through out the day and the evening theater show was another amazing bonus to this property.
Comment from Hotel Management
24 Sep 2024 by Concierge Oceana , Hotel Management
Dear BrianThank you for sharing your feedback! I’m glad to hear that you enjoyed the facilities, the kindness of the staff, and the entertainment. I’m sorry that the buffet and Snack Bar did not meet your expectations; your observations are valuable and will be taken into account for improvements. We hope you consider returning for an even better experience in the future
by A verified traveler
Posted 24 Aug 2024
Everything was good except the chicken in take to long
Comment from Hotel Management
25 Aug 2024 by Concierge Oceana , Hotel Management
Thank you for taking the time to share your experience at Oceana Resort. We are pleased to hear that, overall, your stay was satisfactory.We apologize that the service related to the food did not meet your expectations in terms of wait time. We appreciate your feedback, as it helps us identify areas where we can improve. We will review our processes to ensure that our service times are more efficient in the future.Best regards,
by A verified traveler
Posted 19 Aug 2024
i think tgere should be more food options
Comment from Hotel Management
19 Aug 2024 by Concierge Oceana , Hotel Management
Thank you for sharing your feedback about the dining options at Oceana Resort. We appreciate your comments as they help us improve our services.We are continuously evaluating and adjusting our culinary offerings to ensure they meet our guests' expectations. Your suggestion for more food options will be carefully considered for future updates to our menu.We value your input and look forward to providing you with a more varied dining experience on your next visit.
by A verified traveler from Guatemala
Posted 17 Aug 2024
Nice location close yo the sea..very clean room and bathroom...friendly staff
The only thing I did not like was the check in..very slowly in a crowded hot space..long lines..that has to be better
Comment from Hotel Management
17 Aug 2024 by Concierge Oceana , Hotel Management
Thank you for sharing your experience at Oceana Resort! I'm glad to hear that you enjoyed the location, cleanliness, and the friendly service from our staff. We apologize that the check-in process was not as efficient as you expected. We take your feedback very seriously and will share it with the team to improve in the future. We hope to have the opportunity to welcome you back and provide you with an even better experience. Thank you for your understanding and valuable suggestions!
by A verified traveler
Posted 6 Aug 2024
Comment from Hotel Management
7 Aug 2024 by Concierge, Hotel Management
Estimado Sr. Juan JoséBuenos días, reciba un cordial saludo de Hotel Ocena Resort + Conventions. Gracias por tomarse el tiempo de calificarnos, su valoración es esencial para mejorar nuestro servicio.Quedamos a sus apreciables ordenesSaludos cordiales.
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
28 Jul 2024 by Concierge, Hotel Management
Estimado Sr. JulioBuenos días, reciba un cordial saludo de Hotel Ocena Resort + Conventions. Gracias por tomarse el tiempo de calificarnos, su valoración es esencial para mejorar nuestro servicio.Quedamos a sus apreciables ordenesSaludos cordiales.
