Ratings based on 89 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2024
There is no power from 11am - 4 everyday. Staff very unhelpful in arranging tours. Property is quiet and spread out.
by A verified traveler
Posted 7 Aug 2024
by A verified traveler
Posted 20 Jul 2024
Our stay at Maravu Resort was a great experience. Whilst the accommodation was abdicate there is a lot of upgrading to be done. Any problems we had were attended to immediately. They were only the Air conditioner & Fan. The Staff and meals were fantastic. The lady in charge (Laisani) was friendly & attentive to our needs. Would recommend the Resort to everyone
by A verified traveler
Posted 30 Jun 2024
Fantastic staff, always willing to help. Made our stay very personal and enjoyable. The activities they put on were great and there was no pressure to do them, however you were made to feel incredibly welcome if you did.
Highly recommend Taveuni and Maravu Lodge
by A verified traveler
Posted 19 Jun 2024
The staff and their service were excellent. They were very friendly and helpful whenever l needed anything.
My only complaint lies in the lack of facilities in the room itself. At $175 Au a night l expected at least a fridge, jug and toaster. I was bought a jug on request by a helpful staff member. But much cheaper places have provided the above plus cutlery and china, even microwave ovens.
Really at that price l believe more should be on offer. This complaint is for the admin staff only. All other staff were wonderful.
by A verified traveler
Posted 18 Jun 2024
by A verified traveler
Posted 25 Apr 2024
Very friendly and welcoming staff!
by A verified traveler
Posted 14 Mar 2024
The position is great the view from Bure 8 is excellent, the grounds are well kept, the food unfortunately is not the best, 2 eggs nicely cooked on very dry toast for $10 and instant coffee for $3, ordered a fish curry one night small but tasty - you won’t put on any weight with these servings. Last night at last fresh local fish - two prices of fish about the size of my thumb - a half cup of vegetables and some fries for $30 I thought was a bit sad, arrived one day for lunch and was told the kitchen was closed, no previous notice and nowhere else to eat near by. After a heated discussion, we had fried rice with vegetables - couldn’t finish the dish it was so oily.
I understand that times are hard after COVID, and I really have made allowances, the people are wonderful the site is great the island is spectacular , but I feel the whole island is pricing itself out of the tourist market. For example the walk to the waterfall in May will rise to $50 per person for a 40 min walk in high humidity and extremely steep track.
by A verified traveler
Posted 8 Dec 2023
by A verified traveler
Posted 27 Sep 2023
The checked in receptionist girl was very helpful. If I’m not mistaken her name was Maliana and the security guy was Kali…. two very kind people that made my stay pleasant. On the other hand the one that checked me out was rude and didn’t really listen to my complaint. Her name was Lavinia. I suggest that you do something about her attitude because its people like her that makes me or guests don’t want to stay at your place. Thanks for the checked in receptionist Maliana and Kali that I wouldn’t mine returning because of their friendly personality. When I first checked in Sept 20-22, I asked who the manager was and Kali pointed out to a guy and I think he said his name was Samu. I was surprised when I checked out and asked to see the manager and the lady said she’s the one and her name was Lavinia. I told her I have a concerned about them not letting my guest come up to my room after leaving a message with Maliana that I will be waiting for my guest which she said Ok . Anyway, the problem could be easily solve if that Lavinia would be more understanding, and listen to the complain from the guest. Anyway, that was the only unpleasant experience I had so I suggest to please talk to Lavinia to treat your customer with listening ears instead of trying to be defensive and think she knows it all. Vina’a va’a levu.
