Ratings based on 988 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Brisbane
Posted 22 Sep 2024
Comment from Hotel Management
24 Sep 2024 by The A-Team, Hotel Management
Thank you for your feedback! We're glad to see you had a positive experience with us. If you have any specific comments or suggestions, we would love to hear them.We look forward to welcoming you back in the future!
by A verified traveler
Posted 15 Sep 2024
The glasses and coffee cups in the drawers under the kettle were so dirty, I had to wash them in the bathroom sink with hot water and shampoo. The headboard and side tables and overbed light switches were so dusty I had to find a chemist the next day to buy antihistamine medicine because the dust made me sneeze all night! The bed was meant to be a super king but felt like two king singles joined together by a plank of wood which we could feel in the middle, and there were no warm blankets on the bed, not sure how a top sheet and a duvet inner with no cover is meant to work! We dont sleep with the heat pump on and it was cold in that room. The shower door only goes part way and there is nothing to stop water from going right on the floor, slip hazard! So, we won’t be booking here again. Unfortunate, because the front desk staff were great!
Comment from Hotel Management
15 Sep 2024 by The A-Team, Hotel Management
Thank you for your feedback. We apologize for the issues you encountered during your stay. We appreciate your comments about the cleanliness and comfort of the room and will address these concerns with our team to ensure improvements. We're glad to hear you found the front desk staff to be great, and we will strive to enhance the overall guest experience. Thank you for bringing this to our attention.
by A verified traveler from Wellington
Posted 4 Sep 2024
Comment from Hotel Management
5 Sep 2024 by The A-Team, Hotel Management
Thank you for your feedback! We're glad to see you had a positive experience with us. If you have any specific comments or suggestions, we would love to hear them.We look forward to welcoming you back in the future!
by A verified traveler
Posted 2 Sep 2024
It’s a well priced convenient hotel
Comment from Hotel Management
5 Sep 2024 by The A-Team, Hotel Management
Thank you for your feedback! We're glad to see you had a positive experience with us. If you have any specific comments or suggestions, we would love to hear them.We look forward to welcoming you back in the future!
by A verified traveler
Posted 26 Aug 2024
Few amenities
Comment from Hotel Management
30 Aug 2024 by The A-Team, Hotel Management
ank you for your rating!We appreciate your feedback and hope you enjoyed your stay. If you have any specific comments or suggestions on how we can improve, please feel free to share. We look forward to welcoming you back in the future.Best regards,
by A verified traveler
Posted 26 Aug 2024
Nice place to stay,handy to town
Comment from Hotel Management
30 Aug 2024 by The A-Team, Hotel Management
Thank you! We’re glad you found the location convenient and enjoyed your stay. We hope to welcome you back soon!
by A verified traveler
Posted 18 Aug 2024
Comment from Hotel Management
23 Aug 2024 by The A-Team, Hotel Management
hank you for your rating!We appreciate your feedback and hope you enjoyed your stay. If you have any specific comments or suggestions on how we can improve, please feel free to share. We look forward to welcoming you back in the future.Best regards,
by A verified traveler
Posted 15 Aug 2024
Staff wonderful
Comment from Hotel Management
23 Aug 2024 by The A-Team, Hotel Management
Thank you for your kind words! We're thrilled to hear that you found our staff friendly. We look forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 8 Aug 2024
Friendly staff.
Comment from Hotel Management
9 Aug 2024 by The A-Team, Hotel Management
Thank you for your kind words! We're thrilled to hear that you found our staff friendly. We look forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 6 Aug 2024
The hotel was undergoing renovations outside.
Comment from Hotel Management
9 Aug 2024 by The A-Team, Hotel Management
Thank you for your understanding during our renovation period. We're working hard to enhance our facilities, and we appreciate your patience. We hope to welcome you back to experience our improvements.Best regards,
