Ratings based on 986 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
29 Dec 2024 by Pavani, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 23 Dec 2024
There is a laundry but NO INSTRUCTIONS Re how to use the washing machine and the power plug wasn’t working!!!
by A verified traveler
Posted 22 Dec 2024
Nice clean and tidy room.
Comment from Hotel Management
29 Dec 2024 by Pavani, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 27 Nov 2024
The floors and beds had dead insects on them. There was a duck / bird poo on the floor in the middle of the room.
The cups weren't cleaned properly and no replacement face cloths.
I wont be staying there again
by A verified traveler
Posted 20 Nov 2024
The room condition was very poor and poorly maintained. There was evidence of mould and an effluent leak in the sewerage on to the bathroom floor. Requires inspection by booking sites.
by A verified traveler
Posted 20 Nov 2024
Remote broken, electric blanket not working. Very noisy from other guests. not serviced the next day.
by A verified traveler
Posted 17 Nov 2024
Good location and nice and clean property! Good size rooms too
Comment from Hotel Management
17 Nov 2024 by Pavani, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 16 Nov 2024
An earlier stay on other side of property encouraged us to stay again on way home from trip despite thinking we had booked same accomadation we were shown to a different side area .Check in was not pleasant .on entering room smelt .usty .faded pink polar fleece down end of bed .cobwebs around air conditioner .As we had business in Taupo left our bags and returned some hours later.Black mould in corners of windows .bath not clean .bath surrounds peeling.taps an handles encrusted with rust .couldnt get tv to work properly curtains well past prime .Went out to dinner at nearby restaurant .when we got back discovered used condom on floor when we moved a bed side table for better access .On complaining to reception got the its a cheap room what do you expect attitude .we were somewhat surprised it seemed same rate as other stay .She accompanied us to room with as much bad grace as possible .When shown condom she said what do you want me to do about it ?do you want me to remove it .????After a very unpleasant exchange we were made to feel our expectations re cleanliness to high. It was a cleaner not doing her job .we persisted although told no other vacancies but were eventually given another room .constantly being made to feel we were unreasonable.My husband raised his voice admittedly trying to explain issues but the owner who was called kept referring to us kiwis who wanted things for nothing and basically accused 2.72 year olds of planting black mould and condom
by A verified traveler
Posted 10 Nov 2024
Mould on curtains and bathroom windows. Very noisy from room upstairs walking around. Bath had a lot of dirt coming from jets
by A verified traveler
Posted 9 Nov 2024
Its a good distance from town and awesome spot for walking and safe.
Reception is friendly. It's close to restaurant next door for food and a cold beer. Stayed here before.
Comment from Hotel Management
10 Nov 2024 by Pavani, Hotel Management
Thanks for staying with us. We appreciate your feedback!
