Ratings based on 485 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
The receptionist was very polite and friendly, sent out a txt letting us know that check in will close soon which was very kind and upon arriving we felt very welcomed. Was a very nice experience over all. We had the lake view and was immaculate. Definitely recommend the lake view rooms. Overnight it was super quiet apart from the occasionally sounds from the lake which was very relaxing. Parking is super easy and so close to town too. Thank you for a wonderful time.
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 17 Nov 2024
Great location, wonderful views and helpful staff
by A verified traveler
Posted 17 Nov 2024
Not much to like really - property is dated and in need of major refurbishment . We used to own a property a couple of blocks closer to town on the waterfront , refurb was done in 4-5 year cycles . This room didnt look like it had been properly updated in the last 15 or 20 - just generally shabby . Bed must have been replaced however as it was comfortable. Not somewhere where we would want to do more than a 1 night stay .
Comment from Hotel Management
17 Nov 2024 by Tui Oaks, Hotel Management
This room has had new paint, new carpet, a new bed and new furnishings. All this year. The hallway outside this room is being renovated today.We are sorry you were unhappy with your stay.
by A verified traveler
Posted 16 Nov 2024
While a bit dated, the property had little perks like games room, cookies, fresh milk, hot chocolate, dishes available. Check in staff lady was delightful. So appreciated her and her friendliness. Wish we would have asked her name.
by A verified traveler
Posted 16 Nov 2024
Nice location, very roomy, but badly in need of refurbishing
by A verified traveler
Posted 14 Nov 2024
Large spacious room
by A verified traveler
Posted 11 Nov 2024
Thought we were getting something special for the price but it was tired and very dated. The lift was diabolical, the bathroom had nowhere to put anything so all our toiletries had to go on the floor. No towels or dishcloth in the kitchen on the second day, despite notices advising visitors were expected to clean their own dishes, so glad we were not intending to cook. Reception was closed on both occasions we went to request something and all in all very poorly serviced. Not really much to say we liked here, the bed was reasonably comfortable although the pillows were like bricks, so all in all not a particularly enjoyable experience which was a shame as this marred our visit to Taupo and was the last stop on our holiday.
by A verified traveler
Posted 7 Nov 2024
View is beauitful, parking is atrocious, maintenance needed, locks not working and wrong keys given.
by A verified traveler
Posted 5 Nov 2024
