Ratings based on 139 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Hot tubs wereva standout!
Comment from Hotel Management
8 Nov 2024 by Caitlin, Hotel Management
Thank you Kerryn for your review! Hope to see you next time.
by A verified traveler
Posted 8 Sep 2024
Upon arrival I greeted at the desk by Rich who was very friendly and answered aĺl my questions he even went out of hids way to show me where all the restaurants were on the map, very nice guy.
The room was pristine and had all the ammenities free wifi, heat pump etc.
I would definitely come back again.
Comment from Hotel Management
1 Oct 2024 by Caitlin, Hotel Management
Thank you for your lovely review! We will be sure to pass these comments on to Rich.
by A verified traveler
Posted 2 Sep 2024 on Wotif
Very beautifull excellent staff they did not disturb me and were very helpful i appreciate u and you will definitely see us again
Comment from Hotel Management
1 Oct 2024 by Caitlin , Hotel Management
Thank you Raewyn for your lovely review! Looking forward to seeing you next time.
by A verified traveler
Posted 25 Aug 2024
Unit was recently renovated and was clean. Water pressure for the shower was extremely poor. Casting tech to the TV kept dropping off, no matter what phone was connexted.
Comment from Hotel Management
26 Aug 2024 by Caitlin, Hotel Management
Hi Joshua, Thank you for your review, we will look into the issues you have raised and see to them.
by A verified traveler
Posted 18 Aug 2024
I found paying for the use of the spa pool rather unjust, considering what you had to pay for a self contained cabin.
Comment from Hotel Management
24 Aug 2024 by Caitlin , Hotel Management
Hi Sandra, we appreciate your feedback and hope you found your stay lovely otherwise. We do have a thermal pool which is free to use, our hot tubs are an additional cost as they are private. We hope you were able to make use of this while you were here.
by A verified traveler
Posted 14 Mar 2024
Great place. Lovely staff
Comment from Hotel Management
15 Mar 2024 by Taupo Top10, Hotel Management
Thank you for your positive review. We are glad you enjoyed your stay.
by A verified traveler
Posted 9 Oct 2023
Very central location, excellent amenities, all new and very clean. Would thoroughly recommend.
Comment from Hotel Management
17 Oct 2023 by Haylee, Hotel Management
We are pleased you enjoyed your stay at our park and found our amenities to be nice and clean. We hope to see you some other time.
by A verified traveler
Posted 1 Feb 2021 on Hotels
Booked a cabin with one queen bed and two singles, ended up with a queen and a pull-out sofa with only one sheet. With two people with bad backs, definitely not happy
by A verified traveler from Feilding
Posted 24 Jan 2021 on Wotif
The family unit was spacious and clean and fit our family of 7 comfortably but the hot water wasn't working and for $315 a night that was really disappointing. Also the towel heater overheated and daughter burned her hand on it and it was a potential fire hazard. I don't like giving bad reviews but to me these 2 things were a huge oversight for a premium rated top 10
Comment from Hotel Management
26 Jan 2021 by Suzi, Hotel Management
Thank you for taking the time to review your stay. I hope you mentioned the HWC issue to the team at the time as we take this type of issue very seriously. I will ensure Maintenance checks this out immediately including the towel heater. We can't fix these things if we don't know about them and it's not something we test every time we are cleaning.
by A verified traveler
Posted 18 Jan 2021 on Hotels
Great place to stay. The unit was clean and in good condition. Locationally, so close to everything we'd recommend it to anyone who is wanting to experience what Taupo has to offer.
Comment from Hotel Management
21 Jan 2021 by Senior receptionist, Hotel Management
Thank you for taking the time to write such a good review for our Holiday park. We are glad that you enjoyed your stay and got the opportunity to experience the beautiful Taupo experience. We hope to see you again next time.
