Ratings based on 291 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Jun 2024
Horrible parking situation. The parking space is first come first serve kinda basis, avoid parking on the top of the property its super tight my car is a small hatchback and I had a anxiety trying to get out of the parking space. Had to wait for the 2 cars next to me to evacuate until I can come out. We booked for a 1 bedroom 3 bed room and its okay. The rooms are outdated. There is not enough towel rails only one. The free shampoo and body wash dispenser was empty, good that we got some back ups. Our rooms bathroom door wont shut, the doorknob wont lay flat against the frame. Overall its an okay stay. Nothing impressive for me.
by A verified traveler
Posted 10 Mar 2024
The room was good , but the car park was pretty bad
Comment from Hotel Management
10 Mar 2024 by Reception, Hotel Management
Hi Suzie. Thanks for your review.Unfortunately people try to put square pegs in round holes when it comes to car parking. They wish to park Large Vehicles in smaller spaces instead of evaluating where to park. We do not reserve parking spaces but do suggest where to park larger vehicles. The car park is very good. Its the vehicles and guest that ruin it for others.
by A verified traveler
Hands down the best place we've stayed
Posted 25 Feb 2024 on HotelsThis place was definitely the best place we've stayed so far. The service was really good and the cleanliness was incredible, not a spec of dust or sand or anything anywhere. Spewin we didnt stay longer
by A verified traveler
Posted 22 Feb 2024
by A verified traveler
Posted 11 Feb 2024 on Wotif
by A verified traveler
Posted 22 Jan 2024
We stayed in room #1 & it was an impressive size. Both bedrooms had more than enough space.
Bathroom also pretty roomy, but definitely dated. Clean & seriously great shower water pressure, but the shower box was on its last legs.
The downside was when guests moved in upstairs. Every footstep, every trip to the bathroom, every time they turned the water on, it echoed through our room. It is just one of those things when you are away from home, but maybe some additional insulation in the ceiling might help to dull the noise a little.
All in all, I would stay again, the location was excellent & the stay overall was really good value.
by A verified traveler
Posted 4 Jan 2024
Staff was exceptionally helpful. Parking very tight. Loved kitchenette, cream for tea, shower water pressure and excellent bath. Terrific location and sitting spot to watch lake. Thx Ruth
by A verified traveler
Posted 25 Dec 2023 on Wotif
Location
by A verified traveler
Clean unit, lousey parking.
Posted 21 Dec 2023 on HotelsNicely appointed unit. Parking was difficult, bed was hard and pillows quite flat.
Cannot fault the cleanliness or space of the unit. One large SUV parked in the middle park meant the parks other side were useless on the level our unit was on even for our small car.
by A verified traveler
Posted 15 Nov 2023
The staff were very helpful and accommodating. The rooms have recently been renovated - spotless, well presented, comfy bed, smart TV, well-equipped kitchenette. Perfect quiet location for exploring Rotorua and surrounding areas.
