Ratings based on 424 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
Nice hotel good food and friendly and attentive staff. Rooms are very nice too. Unfortunately the bathrooms let it down. The shower screens are too short so water goes everywhere and floods the bathroom and the sinks are not bathroom sinks, they are designed for small toilets and there are no hooks on the doors. They are so small you can't get the kettle in to fill it up and if you do something like washing your face, again water goes everywhere, not good. Shame because the rest of the hotel is lovely.
Comment from Hotel Management
28 Oct 2024 by Lucy - Team Leader , Hotel Management
Good evening Michael, We thank you for taking the time to write this review regarding your time spent here with us at the GWH. I shall be sure to pass your wonderful comments regarding the staff onto our team as they would love to hear this! We appreciate all your feedback regarding the bedroom and I shall be sure to pass this onto management to see where we can continuously improve our service here at the GWH. We thank you for staying with us and we hope to welcome you back again in the future.
by A verified traveler
Posted 23 Oct 2024
Great service from the team. Didn’t realise when booking that the hotel is owned by the YMCA and operated as a social enterprise. Brilliant to see a hotel ran by apprentices who clearly have a passion for the hospitality sector. Keep up the good work 👍
Comment from Hotel Management
26 Oct 2024 by Lucy - Team Leader , Hotel Management
Good morning Richard, An amazing 5/5 review! The whole GWH team thank you and appreciate you for taking the time to write all these wonderful comments regarding your time spent with us. It is fantastic to hear you value how we operate as a YMCA social enterprise and we hope to welcome you back again in the future!
by A verified traveler
Posted 11 Oct 2024
Every member of staff we encountered was so polite, friendly and helpful in particular ALEX who would go the extra mile
It was a quiet place to stay which was warm, quiet and everything was close at hand.
The menu was limited in choice but was very tasty and enjoyable.
Comment from Hotel Management
18 Oct 2024 by Lucy - Team Leader , Hotel Management
Good afternoon Paul, Thank you for taking the time to leave this amazing 5/5 review. I shall be sure to pass your wonderful comments onto the rest of the team, especially our apprentice Alex! It is a delight to hear you thoroughly enjoyed your stay with us and we hope to welcome you back again in the future.
by A verified traveler
Posted 10 Oct 2024
Liked building and location nesr railway station was perfect, good access to town too.
Comment from Hotel Management
18 Oct 2024 by Lucy - Team Leader , Hotel Management
Good afternoon Rosemary, We thank you for taking the time to leave this excellent 5/5 review! It is amazing to hear we were perfectly located for your stay in Taunton. We hope to welcome you back again in the near future.
by A verified traveler
Posted 7 Oct 2024
They worked hard and asked when we left if they could do more
Comment from Hotel Management
18 Oct 2024 by Lucy - Team Leader , Hotel Management
Good afternoon Tracey, We thank you for taking the time to write this review it is a pleasure to hear our staff went out of their way to make sure your stay was perfect. We hope to welcome you back again in the future.
by A verified traveler
Posted 4 Oct 2024 on Hotels
Comment from Hotel Management
5 Oct 2024 by Lucy - Team Leader , Hotel Management
Good morning Dale, Thank you for leaving us a review with a great score too! It is such a joy to hear we have had another satisfied guest. We thank you for choosing the GWH and hope to welcome you back again in the future.
by A verified traveler
Posted 3 Oct 2024 on Hotels
Comment from Hotel Management
5 Oct 2024 by Lucy - Team Leader , Hotel Management
Good morning Nick,Thank you for leaving us a review with a great score too! It is such a joy to hear we have had another satisfied guest. We thank you for choosing the GWH and hope to welcome you back again in the future.
by A verified traveler
Posted 28 Sep 2024 on Hotels
Comment from Hotel Management
28 Sep 2024 by Lucy - Team Leader , Hotel Management
Good morning Scott, 8/10 is a great review and we are delighted to hear you thoroughly enjoyed your stay with us at the GWH. We hope to welcome you back again in the near future.
by A verified traveler
Posted 21 Sep 2024
My one complaint: not enough sockets for hair dryer etc and in the wrong place. Kneeling on the floor to dry your hair is not fun!
Comment from Hotel Management
28 Sep 2024 by Lucy - Team Leader , Hotel Management
Good morning Judith, We thank you for taking the time to write a review regarding your time spent here with us at the GWH. We always appreciate guests feedback regarding their stay in order for us to continuously improve our services. I shall be sure to raise this issue at our next team meeting so we thank you for bringing this to our attention. We hope to welcome you back again in the near future.
by A verified traveler
Posted 20 Sep 2024 on Hotels
A very pleasant stay, staff are very friendly, fantastic breakfast.
Comment from Hotel Management
28 Sep 2024 by Lucy - Team Leader , Hotel Management
Good morning Maria, We thank you for taking the time to write this wonderful review. The whole GWH team really appreciate your kind compliments. We are delighted to hear the staff made you feel more than welcomed and you left more than satisfied with our breakfast. We hope to welcome you back again in the future.
