Ratings based on 978 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Room 019. Dark grey dirty looking depressing carpet. Stipled artex on ceiling. No sockets by bedside! Unnecessary curtain covering a wall and falling onto tea making tray. Room stank of some type of cleaning product, made me wheezy, it wouldn't go even with window open as much as they let you.
Couldn't sleep because of the constant noise from the aircon/heater unit: there was no remote control provided. Green light above door shining into room all night. Also outside noise from a great big generator box, noisy all night. Needed a decent coffee in the morning but it was luke warm and tasteless, out of a machine, yuk. The juice wasn't proper juice; sugary and worse than Tesco value. No fried or boiled eggs, just tasteless scrambled. Sausages were cheap, like Tesco value. Nice bacon and tomatoes. Heating trays did not keep food hot enough.
Comment from Hotel Management
20 Nov 2024 by Hotel Operations Manager, Hotel Management
Thanks for taking the time to leave a review, Liana.We want every guest’s stay to be perfect, so we’re sorry to see this wasn’t the case for you. We take cleanliness seriously and we will share your comments with the housekeeping team.We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. Best wishes,
by A verified traveler
Posted 10 Nov 2024
Overall experience excellent
Comment from Hotel Management
11 Nov 2024 by Hotel Operations Manager , Hotel Management
Thanks for the review, Paula All the best,Elizabeth
by A verified traveler
Posted 3 Nov 2024
The breakfast was awful, no other choice of eggs only scrambled, the bacon was rock hard sausages over cooked, and cold. We didn't even bother with breakfast the last day, for what we paid i expect a better standard of food.Noise from people next door went on all night. We wont be returning.
Comment from Hotel Management
4 Nov 2024 by Hotel Operations Manager , Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Elizabeth
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Hotel Operations Manager , Hotel Management
Thanks for the review, PaulaAll the best,Elizabeth
by A verified traveler
Posted 27 Oct 2024
Good basic hotel. Staff friendly, welcoming and accommodating
Comment from Hotel Management
31 Oct 2024 by Hotel Operations Manager , Hotel Management
Thanks for the review, CarolynWe're pleased to read that you enjoyed your stay!All the best,Elizabeth
by A verified traveler
Posted 21 Oct 2024
The double bed seemed to be a small double.The electric sockets were to low for us older people to bend down to use.The remote control for the t v never worked and lastly the toilet holder kept falling off.Overall the room and hotel were great,staff were very good.We will be staying again in the new year.thank you.
Comment from Hotel Management
21 Oct 2024 by Hotel Operations Manager, Hotel Management
Brian, thanks for reviewing your recent stay. We're happy to know you had a lovely stay at our hotel.All the best, Elizabeth -
by A verified traveler
Posted 13 Oct 2024
Clean friendly well sited and efficient
Comment from Hotel Management
14 Oct 2024 by Hotel Operations Manager, Hotel Management
Thanks for your perfect rating, David.All the best, Elizabeth -
by A verified traveler
Posted 22 Sep 2024
Generally stay was good. Breakfast was ok but bacon was consistently very overdone. Would be useful to have had a couple of additional plug points, eg second side of bed
Comment from Hotel Management
23 Sep 2024 by Hotel Operations Manager , Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Elizabeth
by A verified traveler
Posted 20 Sep 2024
The air conditioning blew cold air most of the time and the lift was working but it sometimes broke down.
Comment from Hotel Management
23 Sep 2024 by Hotel Operations Manager , Hotel Management
Thanks for the review, PaulaPlease know our team are available to fix any issues you experience during your stay. Elizabeth
by A verified traveler
Posted 17 Sep 2024
Very good
Comment from Hotel Management
18 Sep 2024 by Hotel Operations Manager , Hotel Management
Thanks for the review, ElaineElizabeth
