Ratings based on 578 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
The heated towel rail
by A verified traveler
Posted 22 Nov 2024
Lovely young woman in reception. Perhaps the bathroom in my room needing a refresh.
by A verified traveler
Posted 21 Nov 2024
Absolutely disgusting
by A verified traveler
Posted 2 Nov 2024
Booking and payment through Expedia all fine, though no option to pay dog surcharge which instead had to be paid directly to the hotel at check in. Thats where the problem started. Unclear if new to the role, but receptionist too casual in their behaviour, inefficient and slow managing check in and what I was to discover 5 days later an expensive experience which has been put down to “human error” having discovered my card had been charged by Roadchef without my knowledge or authorisation for an amount nearly 3 times the cost of the booking. They’ve dealt with my complaint swiftly and arranged a refund but only because I noticed it and brought the matter to their attention. Doing so hasn’t been straightforward as ringing the hotel finds no one there to take the call and messages not returned; email contact more successful though anonymous as no staff name is provided so you have no idea who you’re communicating with.
The property itself is showing its age; in the room paintwork is chipped and peeling; windows have broken handles and are stiff to open the few centimetres that are possible; furniture is dated, mattresses aged and uncomfortable, pillows past their best. The bedroom and bathroom was clean and towels and linen clean. Poor sound insulation in rooms; No opportunity to replenish tea/coffee and no one at reception/reception closed when we checked out at 08:00am. Located in the M5 southbound service area means limited on site dining options and facilities.
by A verified traveler
Posted 22 Sep 2024
Lovely comfy bed...
Hairdryer switch broke so had to keep turning on and off a plug socket.
Comment from Hotel Management
2 Oct 2024 by CR, Hotel Management
Thank you for the feedback.We've removed the hairdryer from that room after your comment, thank you for pointing it out.We hope to see you again soon.
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
2 Oct 2024 by CR, Hotel Management
Thank you for the 5/5, I'll pass it along to the staff.
by A verified traveler
Posted 5 Sep 2024
The polish lady in reception horrible attitude towards customers and racist comments pooor hotel
Comment from Hotel Management
2 Oct 2024 by CR, Hotel Management
I am very sorry you had this experience. There are no excuses and I will be speaking to the member of staff concerned. Please contact the hotel if you wish to discuss this further.
by A verified traveler
Posted 22 Aug 2024
The desk clerk was the best thing about it. The room next door raged all night and it smelled weird in the room.
Comment from Hotel Management
2 Oct 2024 by CR, Hotel Management
Hi,I'm sorry the other guests weren't very respectful.If you have any issues, don't hesitate to contact reception & they can deal with things lie this - 24/7.
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
2 Oct 2024 by CR, Hotel Management
Thank you for the 10/10, I'll pass it along to the staff.
by A verified traveler
Posted 16 Aug 2024
Comment from Hotel Management
9 Oct 2024 by CR, Hotel Management
Thank you for the positive feedback.
