Ratings based on 583 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
by A verified traveler from Lake Forest Park
Posted 1 Dec 2024
I wouldn’t stay there again
Comment from Hotel Management
3 Dec 2024 by CR, Hotel Management
Hi,If you'd like to get in contact to expand on your review, that would help us make improvements for the future.Regards,Days Inn, Taunton.
by A verified traveler
Posted 23 Nov 2024
The heated towel rail
Comment from Hotel Management
28 Nov 2024 by CR, Hotel Management
Thank you for the positive feedback.Regards,Days Inn, Taunton.
by A verified traveler
Posted 22 Nov 2024
Lovely young woman in reception. Perhaps the bathroom in my room needing a refresh.
Comment from Hotel Management
28 Nov 2024 by CR, Hotel Management
Thank you for the nice comment, we will pass it on to the receptionist.As for the bathroom, we are in the midst of refurbishment, so hopefully your next stay will be even better.Regards,Days Inn, Taunton.
by A verified traveler
Posted 21 Nov 2024
Absolutely disgusting
Comment from Hotel Management
28 Nov 2024 by CR, Hotel Management
Hi,If you would like to get in touch & expand on your comment, we can understand where improvement is required.Regards, Days Inn, Taunton.
by A verified traveler
Posted 2 Nov 2024
Booking and payment through Expedia all fine, though no option to pay dog surcharge which instead had to be paid directly to the hotel at check in. Thats where the problem started. Unclear if new to the role, but receptionist too casual in their behaviour, inefficient and slow managing check in and what I was to discover 5 days later an expensive experience which has been put down to “human error” having discovered my card had been charged by Roadchef without my knowledge or authorisation for an amount nearly 3 times the cost of the booking. They’ve dealt with my complaint swiftly and arranged a refund but only because I noticed it and brought the matter to their attention. Doing so hasn’t been straightforward as ringing the hotel finds no one there to take the call and messages not returned; email contact more successful though anonymous as no staff name is provided so you have no idea who you’re communicating with.
The property itself is showing its age; in the room paintwork is chipped and peeling; windows have broken handles and are stiff to open the few centimetres that are possible; furniture is dated, mattresses aged and uncomfortable, pillows past their best. The bedroom and bathroom was clean and towels and linen clean. Poor sound insulation in rooms; No opportunity to replenish tea/coffee and no one at reception/reception closed when we checked out at 08:00am. Located in the M5 southbound service area means limited on site dining options and facilities.
by A verified traveler
Posted 22 Sep 2024
Lovely comfy bed...
Hairdryer switch broke so had to keep turning on and off a plug socket.
Comment from Hotel Management
2 Oct 2024 by CR, Hotel Management
Thank you for the feedback.We've removed the hairdryer from that room after your comment, thank you for pointing it out.We hope to see you again soon.
by A verified traveler
Posted 20 Sep 2024 on Hotels
Cheap and cheerful - hotel is looking a bit tired and shabby.
Comment from Hotel Management
2 Oct 2024 by CR, Hotel Management
Thank you for the feedback.We're due for an upgrade very soon, so hopefully we'll see you again soon.
by A verified traveler
Access
Posted 18 Sep 2024 on HotelsTravelling home, north on m5 and assumed we could get to south side from service area. There was a sign for Days Inn on approach to service area but nothing after that so drove north to next junction then came back on the south side
Comment from Hotel Management
18 Sep 2024 by CR, Hotel Management
Hi,There are futher signs to direct you from the North services. Either saying DAYS INN or with a HOTEL symbol. They direct you to use the exit next to the lorry park & guide you through the underpass & on to the South services. If you require any help in the future, we are available on the phone after 3pm.Regards,Days Inn, Taunton.
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
2 Oct 2024 by CR, Hotel Management
Thank you for the 5/5, I'll pass it along to the staff.
