Ratings based on 981 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
by A verified traveler
Posted 13 Oct 2024
by A verified traveler
Posted 9 Oct 2024
A well placed hotel for exploring the centre of Tarragona, friendly and helpful staff, good facilities and nice rooms.
Comment from Hotel Management
10 Oct 2024 by SB Ciutat de Tarragona, Hotel Management
Dear Dennis,Thank you for your positive review. We're glad to hear that you enjoyed our convenient location for exploring Tarragona, as well as the friendliness of our staff, the facilities, and the rooms.We hope to welcome you back for another great stay in the future.Best regards,
by A verified traveler
Posted 30 Sep 2024 on Hotels
by A verified traveler from Seattle
Posted 23 Sep 2024
Safe in the box was broken. I requested another room, but it was not available.
On the other hand, staff in the cafe was very friendly and nice.
Comment from Hotel Management
3 Oct 2024 by SB Ciutat de Tarragona, Hotel Management
Dear Junko,Thank you for your feedback. We apologize for the inconvenience with the broken safe and that we were unable to provide an alternative room. On a positive note, we’re happy to hear that you found the staff in our café friendly and nice.Your comments are important to us, and we will work to improve our services. We hope to have the chance to welcome you again in the future.Best regards,
by A verified traveler
Posted 17 Sep 2024
by A verified traveler
Posted 16 Sep 2024 on Hotels
by A verified traveler
Posted 15 Sep 2024
Air conditioning didn’t work well at all. I think I maybe slept 5 hours total over two nights due to how hot the room was. Also heard other guests complaining about it. TV kept freezing. Could not ring front desk from the room. No sauna. All things that I booked the room for.
Comment from Hotel Management
3 Oct 2024 by SB Ciutat de Tarragona, Hotel Management
Dear Dean,Thank you for sharing your experience. We sincerely apologize for the issues you encountered, particularly with the air conditioning and the TV. We understand how frustrating this must have been, especially with the impact on your sleep. We also regret that you were unable to contact the front desk from your room and that certain amenities did not meet your expectations. Although we do not have Sauna at the hotel.Your feedback is important to us, and we will address these concerns with our team to improve our services. We hope you’ll give us another opportunity in the future.Best regards,
by A verified traveler from Georgetown
Posted 8 Sep 2024
We were sweltering trying to figure out the air conditioner and the room was very dim with one faulty lamp and another half dim. A reception staff came to fix both.
The floor was gritty and we had to wipe it with wet paper towels to walk bare feet.
Breakfast was good, and the hotel is well located. I would only consider this a 3 star hotel as it has seen better days.
Comment from Hotel Management
3 Oct 2024 by SB Ciutat de Tarragona, Hotel Management
Dear Tan,Thank you for sharing your feedback. We apologize for the discomfort you experienced with the air conditioner, lighting, and cleanliness of the floor. We're glad to hear that our reception staff was able to assist you and that you enjoyed the breakfast and location of the hotel.We appreciate your comments and will take them into account as we continue to work on improving our facilities and services. We hope you’ll reconsider and give us another chance in the future.Best regards,
by A verified traveler
Posted 30 Aug 2024
Good place to stop for access to the main sites. Cafe service excellent.
Comment from Hotel Management
30 Aug 2024 by SB Ciutat de Tarragona, Hotel Management
Dear Matt,Thank you for your feedback and for choosing our hotel. We’re glad to hear that you found our location convenient for accessing the main sites and that you enjoyed the excellent service at our café.We hope to welcome you back on your next visit.Best regards,
