Ratings based on 254 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
I loved the staff especially Susana, Adrian, and José...cause they made it absolutely amazing hands down. The store lady Eyleen Loria Sanchez...she was very sweet and friendly, and last but not least Daniela made the stay better with her friendliness. Food was amazing easy 30/10! All in all best expectation and experience I've had!
Comment from Hotel Management
16 Nov 2024 by Ana Lorena González Loaiza, Hotel Management
Dear Josh;Thank you so much for sharing such wonderful feedback about your experience at Villa Lapas Jungle Village! It's delightful to hear how Susana, Adrian, José, Eyleen, and Daniela contributed to making your stay exceptional. We're thrilled that the food exceeded your expectations and that your overall experience was the best you've had! We strive to create a welcoming and memorable environment for all our guests, and your kind words affirm the hard work of our team. We look forward to welcoming you back for another unforgettable stay.Warm regards,Ana Lorena González LoaizaGeneral ManagerHotel Villa Lapas Jungle Village
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Ana Lorena González Loaiza, Hotel Management
Dear Mr. Robert;Thank you for the excellent rating on Expedia! We are delighted to know that you thoroughly enjoyed your stay at our hotel. It's always rewarding to receive positive feedback, and we appreciate your support. We look forward to welcoming you back to Villa Lapas Jungle Village for another wonderful experience.Best regards,Ana Lorena González LoaizaGeneral ManagerHotel Villa Lapas Jungle Village
by A verified traveler
Posted 30 Oct 2024
This place was wonderful! This place had a restaurant, a bridge of some historic background, a river, etc. This place was a 10 out of 10 near Jaco, Costa Rica. The staff was amazing and friendly. Near a lot of things to see and discover if you are a tourist! One of the best stays in Costa Rica for the price!
Comment from Hotel Management
30 Oct 2024 by Ana Lorena González Loaiza, Hotel Management
Dear Sharelle;Thank you for your glowing review! We're thrilled to hear that you had a wonderful experience at our hotel near Jaco, Costa Rica. It sounds like you truly enjoyed the unique features of our property, including the historical bridge and the river, as well as the convenience of our location. We're glad that our staff made your stay even more memorable. Your feedback is greatly appreciated, and we hope to welcome you back soon for another excellent visit!Warm regards,Ana Lorena González LoaizaGeneral ManagerHotel Villa Lapas Jungle Village
by A verified traveler
Posted 18 Oct 2024
The property is very nice and well worth the price. However, all-inclusive should encompass any drink the customer wants, not ones off a certain menu. Also, most all-inclusives are 24-7. I didn’t mind quiet time from 10-6. However, some guests were rude and didn’t care about the rules. In general, a very nice place to stay but need more variety of food.
Comment from Hotel Management
19 Oct 2024 by Ana Lorena González Loaiza, Hotel Management
Dear Mr. Andrew,Thank you for taking the time to share your experience at Villa Lapas Jungle Village. We appreciate your feedback regarding our all-inclusive package and the variety of our food offerings. We strive to maintain a balance that satisfies all of our guests while being mindful of the serene environment we wish to preserve. It's great to hear that you found our property to be beautiful and valuable. We are continuously working on enhancing our menu and the inclusiveness of our beverage selection to better meet the expectations of our guests. We hope to welcome you back soon, aiming to surpass your previous experience with us.Warm regards,Ana Lorena González LoaizaGeneral ManagerHotel Villa Lapas Jungle Village
by A verified traveler
Posted 7 Oct 2024
This hotel is such a gem! Great value for the price. We stayed with our two young children (6 and 8 years old). It is conveniently located with plenty of parking. Absolutely loved the grounds and walking to breakfast each morning and taking a dip in the pool every afternoon. Would love to stay here again.
Comment from Hotel Management
7 Oct 2024 by Ana Lorena González Loaiza, Hotel Management
Dear Mrs. Ashley,Thank you for your wonderful review! We're thrilled to hear that you and your family had a great stay at Villa Lapas Jungle Village, enjoying the convenience of our location, our lovely grounds, and our facilities. It's always a pleasure to know that our guests appreciate the beauty of our hotel and the experiences we strive to provide. We look forward to welcoming you back for another delightful visit!Warm regards,Ana Lorena González LoaizaGeneral ManagerHotel Villa Lapas Jungle Village
by A verified traveler from Elmhurst
Posted 18 Sep 2024
Good food, well kept property and friendly and attentive staff
Comment from Hotel Management
23 Sep 2024 by Ana Lorena González Loaiza, Hotel Management
Dear Mr. Alejandro;Thank you for your positive review! We're thrilled to hear that you enjoyed our food, found our property well-maintained, and experienced the friendliness and attentiveness of our staff. At Villa Lapas Jungle Village, we strive to provide an exceptional experience for each guest, and we're glad we could make your stay enjoyable. We look forward to welcoming you back soon for another wonderful visit!Warm regards,Ana Lorena González Loaiza General Manager Hotel Villa Lapas Jungle Village
by A verified traveler
Posted 10 Sep 2024
So many amazing animals and great service too!
Comment from Hotel Management
10 Sep 2024 by Ana Lorena González Loaiza, Hotel Management
Dear Lauren,Thank you for your kind words! We're thrilled to hear you enjoyed the wildlife and received great service during your stay at Villa Lapas Jungle Village. We hope to welcome you back soon for another nature-filled adventure!Best regards,Ana Lorena González Loaiza General Manager Hotel Villa Lapas Jungle Village
by A verified traveler
Posted 3 Sep 2024
We paid for all inclusive and the drinks and food was very limited and not good. Water bottles for our room are not included i asked the bar if i could get some he said no i could drink the water from the sink in our restroom or i can purchase some from the bar, our shower water was cold even after i mentioned it to the front desk several times, the bar is only open from 10am to 10pm, no room service, no snacks, dinner ends at 9pm and there is no food available after that, they did offer a continent breakfast the first morning of our stay when i asked why they didnt have one they told me because the didnt book many of their rooms so there werent a lot of people there. Worst hotel experience we've had.
Comment from Hotel Management
4 Sep 2024 by Ana Lorena González Loaiza, Hotel Management
Dear Mrs. Joanna,Dear guest,We deeply regret that your experience at our hotel did not meet your expectations, especially regarding our all-inclusive service. We take your comments very seriously and continuously work to improve our food and beverage offerings. We would like to clarify that our bar and dining service schedules are designed to ensure the rest and tranquility of all our guests, focusing on a balance that allows us to offer a relaxing and rejuvenating environment.We understand the importance of having hot water and efficient customer service, so we sincerely regret that these aspects were not satisfactory during your stay. We appreciate that you took the time to let us know these concerns, and we are reviewing each point mentioned with our team to ensure they are not repeated in the future.We value your feedback and look forward to the opportunity to demonstrate the high standards of service and hospitality that characterize Villa Lapas Jungle Village on a future visit.Sincerely,Ana Lorena González Loaiza General Manager Villa Lapas Jungle Village
by A verified traveler
Posted 24 Aug 2024
What a wonderful place to spend a week. Come eat some great food, spend time in the many pools they have or take part in a tour of the vast wildlife and forest reserve. All inclusive option was a plus!
Comment from Hotel Management
24 Aug 2024 by Ana Lorena González Loaiza, Hotel Management
Dear Dylan,Thank you for your glowing review! We're thrilled to hear that you enjoyed a wonderful week at Villa Lapas Jungle Village. It's great that you took advantage of our all-inclusive option and enjoyed our culinary offerings, multiple pools, and the wildlife tours through our private forest reserve. We hope to welcome you back soon for another memorable stay amidst nature!Warm regards,Ana Lorena González Loaiza General Manager Hotel Villa Lapas Jungle Village
by A verified traveler
Posted 8 Jul 2024 on Hotels
Comment from Hotel Management
9 Jul 2024 by Ana Lorena González Loaiza, Hotel Management
Estimada Lou Ann:Gracias por compartir su opinión. Lamentamos profundamente que su experiencia no haya alcanzado sus expectativas. Valoramos mucho sus comentarios y nos gustaría aprender más sobre lo que ocurrió durante su estancia para poder mejorar. Le agradecemos su sinceridad y nos comprometemos a trabajar en las áreas que han afectado negativamente su experiencia.Atentamente,Ana Lorena González LoaizaGerente GeneralHotel Villa Lapas Jungle Village
