Ratings based on 350 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
My room was shared with 6 cockroaches
Comment from Hotel Management
22 Dec 2024 by LE REX HOTEL, Hotel Management
Dear Sir,We thank you for taking the time to share your experience and would like to offer you our most sincere apologies for this exceptional incident. At REXHOTEL****, we make it a point of honor to offer an impeccable environment to our guests, and we’re deeply sorry that your stay was disrupted in this way. As soon as you reported this problem, the receptionist reacted immediately by relocating you to another room to ensure your comfort. In addition, we conducted a thorough inspection of the entire establishment. The results confirm that this was an isolated case, confined to this single room. We also contacted a specialist company, which resolved the problem with total efficiency. Please know that this event, unprecedented for us, has deeply captured our attention and strengthened our vigilance. The team hopes that this rapid and rigorous management will demonstrate our seriousness and our commitment to our customers. We would be honored to welcome you again to offer you a fully satisfactory experience.Respectfully,Marie-Claude,
by A verified traveler
Posted 6 Oct 2024
Good location, rooms comfortable, breakfast options limited
Comment from Hotel Management
25 Nov 2024 by LE REX HOTEL, Hotel Management
Dear Sir,We thank you for choosing the REXHOTEL**** and for sharing your feelings. We’re happy that you were satisfied with our location and the comfort of the room. However, the team is sorry to notice that the breakfast, composed of fresh local products, did not meet your quantitative expectations. Always looking for improvement, we take your comments into account and look forward to welcoming you again.Respectfully,Marie-Claude,
by A verified traveler
Posted 2 Oct 2024 on Hotels
Comment from Hotel Management
25 Nov 2024 by LE REX HOTEL, Hotel Management
Cher Monsieur,L'Équipe vous remercie infiniment pour la note maximale attribuée. Nous sommes ravis que votre expérience au REXHOTEL**** ait été exceptionnelle. Votre satisfaction est notre plus belle récompense. Au plaisir de vous accueillir de nouveau !Respectueusement,Marie-Claude,
by A verified traveler from Baltimore
Posted 10 Aug 2024
Comment from Hotel Management
15 Sep 2024 by LE REX HOTEL, Hotel Management
Cher Monsieur,Nous vous remercions vivement d’avoir pris le temps d’évaluer votre séjour au REX HOTEL**** et pour la note extrêmement positive que vous nous avez attribuée. Nous sommes ravis que votre expérience ait été exceptionnelle et que nos prestations aient pleinement répondu à vos attentes. Votre retour est une source précieuse de motivation pour notre équipe. Ce sera un véritable plaisir de vous accueillir à nouveau lors de votre prochaine visite.Respectueusement,Marie-Claude,
by A verified traveler
Posted 3 Jul 2024
Comment from Hotel Management
12 Aug 2024 by LE REX HOTEL , Hotel Management
Cher Monsieur,LE REXHOTEL**** vous remercie sincèrement pour la note maximale accordée. Nous sommes enchantés que votre séjour ait été à la hauteur de vos attentes et restons attentifs à toute suggestion qui pourrait nous permettre de parfaire encore davantage votre expérience lors de votre prochaine visite. Nous serions honorés de vous accueillir à nouveau très bientôt.Respectueusement,Marie-Claude,
by A verified traveler
Posted 18 Nov 2023 on Hotels
Comment from Hotel Management
30 Nov 2023 by LE REX HOTEL, Hotel Management
Cher Monsieur,Nous vous remercions d’avoir choisi le REX pour votre séjour à Tarbes et sommes enchantés de constater votre pleine satisfaction à travers la note maximale attribuée et votre commentaire élogieux. Le bien-être de nos clients est l’une de nos plus grandes motivations et votre avis nous encourage à continuer ainsi. C’est avec joie que nous vous recevrons de nouveau.Respectueusement,Marie-Claude,
by A verified traveler
Excellent stay
Posted 20 Oct 2023 on HotelsHotel is good and staff very friendly.
Comment from Hotel Management
30 Nov 2023 by LE REX HOTEL, Hotel Management
Dear Sir,We thank you for your interest in our establishment and for taking the time to rate it. We are grateful for the spotlight on our staff. The well-being of our customers is essential to us, your glowing comment as well as the maximum score awarded encourage us to continue in this way. It was with great joy that we shared it with the entire team. Hoping to welcome you again, please accept, Sir, our warmest greetings.Respectfully,Marie-Claude,
by A verified traveler
Posted 25 Sep 2023 on Hotels
Comment from Hotel Management
30 Nov 2023 by LE REX HOTEL, Hotel Management
Cher Monsieur,Nous vous remercions d’avoir choisi le REX pour votre séjour à Tarbes et sommes enchantés de constater votre pleine satisfaction à travers la note maximale attribuée et votre commentaire élogieux. Le bien-être de nos clients est l’une de nos plus grandes motivations et votre avis nous encourage à continuer ainsi. C’est avec joie que nous vous recevrons de nouveau.Respectueusement,Marie-Claude,
by A verified traveler from Homps
Posted 12 Sep 2023
This is a top tier hotel. The room, in particular is very well appointed with quality furnishings, bathroom and lighting. The pillows are soft and the bed and linen can't be bettered. Excellent wifi too. You can tell the quality of most hotels by the weight of the entrance door, and this one shouted quality. Good designer, happy guest. A little request though: for serious pianists, the grand piano on the second floor needs an urgent tune up! Please!
Comment from Hotel Management
30 Nov 2023 by LE REX HOTEL, Hotel Management
Dear Sir, We are delighted that you had a pleasant time and that our services fully met your expectations. We thank you for highlighting the design, the comfort within our establishment, the wifi, our bathroom and our bedding. The well-being of our customers being essential to us, it is with great joy that we shared your feelings with the entire team. We will take note of your comment regarding the piano and pass it on to the relevant department in order to improve. Looking forward to welcoming you soon to the REX, please accept, Sir, our most cordial greetings. Respectfully, Marie-Claude,
by A verified traveler
Elevators should work
Posted 28 May 2023 on HotelsOne of two social elevators was consistently out of work and the other almost all the time.
Comment from Hotel Management
18 Jun 2023 by LE REX HOTEL, Hotel Management
Dear Sir,The REX team thanks you for taking the time to share your experience and rate the establishment. The opinions of our customers help us to improve the quality of the services, we consider your remarks about the lifts. We are sorry for the problems encountered with these during your stay and assure you that finding a solution is one of our highest priorities daily. Thanking you for your understanding, and hoping to welcome you again, please accept, Sir, our most cordial greetings,Respectfully,Marie-Claude
