Ratings based on 28 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Aug 2024
This hotel was exceptional, a little dated however blending to its surrounds and with a beautiful pool it was the place to be and cool off. The room was large and had everything we could possibly image. Service was excellent.
Comment from Hotel Management
2 Sep 2024 by Management, Hotel Management
Dear Ms Elizabeth Warm greetings from Swiss-Belhotel Tarakan..! Thank you for choosing Swiss-Belhotel Tarakan's services and for taking the time to give us a rating. From your rating and comments, we conclude that our services have met your expectations. This motivates us to continue improving our services for the comfort of guests staying at Swiss-Belhotel Tarakan. Thank you and we look forward to your next visit to Swiss-Belhotel Tarakan. Warm regards, Management
by A verified traveler
Posted 29 Dec 2019 on Hotels
The hotel was fine for the area and OK for my one night BUT they shuttle to the airport started way too late, that to me was unheard of and if you wanted it earlier you had to pay a high price.
Comment from Hotel Management
3 Feb 2020 by Chitra (PR Officer), Hotel Management
Dear Mr. William,
Warm greetings from Swiss-Belhotel Tarakan ..!
Thank you for taking the time to rate us. From your rating, we conclude that our service is satisfactory to you.
We will continue to improve our service for guests' comfort while staying at Swiss-Belhotel Tarakan.
Thank you and we look forward to the visit of you next at Swiss-Belhotel Tarakan.
Warm regards, Management
by A verified traveler
Posted 29 Jun 2019 on Hotels
by A verified traveler from Sarawak
Nice hotel
Posted 21 Aug 2018The stay at the hotel was great, and the staffs were friendly and helpfull. The only downside was, booked 3 non smoking rooms (twin beds) months in advance, but was told only 1 twin rooms was available at check in. finally managed to get a twin room at the smoking level, which was less then ideal..
Comment from Hotel Management
23 Aug 2018 by Chitra, Hotel Management
Dear Mr. Vincent, Warmest Greeting from Swiss-Belhotel Tarakan..!! Thank you for choosing Swiss-Belhotel Tarakan as your preferable accommodation and taking the time to share your comment regarding our service. We also thank you for taking the time to share your review regarding your stay. Thank you for your feedback and we look forward to welcome Mr. Vincent to visit and stay back in Swiss-Belhotel Tarakan. Warm regards, The Management
by A verified traveler
Posted 15 Jun 2018 on Hotels
Comment from Hotel Management
23 Jun 2018 by Manajemen, Hotel Management
Dear Anonymous, Salam hangat dari Swiss-Belhotel Tarakan..! Terima kasih karena sudah meluangkan waktu untuk memberikan rating kepada kami. Kami akan terus meningkatkan pelayanan kami demi kenyamanan tamu yang menginap di Swiss-Belhotel Tarakan. Terima kasih dan kami nantikan kunjungan Anda berikutnya di Swiss-Belhotel Tarakan. Salam hangat, Manajemen
by A verified traveler
First trip to Tarakan
Posted 9 Jun 2018 on HotelsClean and comfortable rooms.
Comment from Hotel Management
21 Jun 2018 by The Management, Hotel Management
Dear Kristen, Warmest Greeting from Swiss-Belhotel Tarakan..!! Thank you for choosing Swiss-Belhotel Tarakan as your preferable accommodation and taking the time to share your comment regarding our service. We are delighted to know that you had enjoyed your stay and our warm hospitality. It motivate us to maintain our best service so that our other guest had a best staying experience as yours. Thank you for your feedback and we look forward to welcome you back in Swiss-Belhotel Tarakan. Warm regards, The Management
by A verified traveler
Disappointed
Posted 6 Jun 2018 on HotelsWe had been looking forward to our stay and upon arrival wanting a cold beer and glass of wine only to be told no alcohol due to Ramadan. We are teachers in Malaysia and teach mostly Muslim pupils so aware of Ramadan. We purposely booked a European brand hotel to enjoy the services and on the website it shows a bar menu as well as spa services. So firstly to find outno alcohol and then that there would be no spa services either was disappointing as nothing stated this on the website or in emails.
Comment from Hotel Management
12 Jun 2018 by Chitra, Hotel Management
Dear Mrs. Suzanne Kuster,
Warmest greeting from Swiss-Belhotel Tarakan..!
Thank you for sharing your experience about your recent stay although it was not a pleasant one as we expected. We sincerely apologize for the incomplete information that you get in the web and for the inconvenience that you had experienced during your stay at Swiss-Belhotel Tarakan. It is true that alcohol and massage service is not available during the month of Ramadhan as it is a regulation from the government. We had requested with our online travel agent to inform that alcohol and massage is not available during Ramadan in the web. Hopefully they would grant our request and provide the information in the web soon.
We also had checked the issue you addressed with our staff in the restaurant to gather some proper information. Although alcohol and massage service is not available during the month of Ramadhan, we try to do our best by being flexible and provide alcohol especially for foreign guest. Unfortunately, during your stay, our wine is currently sold out and we are running out of stock from our supplier (Jakarta supplier). We are still waiting for the supply. The only alcohol beverage that we have at that moment is beer and our staff had informed you this matter and you had beer as an alternative for the wine. As for the massage service, all our therapist who came from outside Tarakan island went back to their hometown and barely available during Ramadan.
Once again, we apologize for the inconvenience. We hope our reply explain the situation very well. We looking forward for your next visit Tarakan and we guaranteed that you will have better and great experience .
Thank you.
by A verified traveler
Business Hotel with affordable price
Posted 28 Apr 2017 on Hotelsthe hotel location is good but it is a bit difficult to get local food
by A verified traveler
Posted 30 Aug 2016 on Hotels
by A verified traveler
Posted 31 Jul 2015 on Hotels
