Ratings based on 225 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
A nice hotel
Posted 26 May 2020 on HotelsFriendly staff, room was comfortable and spacious.
Comment from Hotel Management
27 May 2020 by Maggie, Hotel Management
Thank you for such a great review. We look forward to seeing you again ! Best regards, Freedom Design Hotel
by A verified traveler
Posted 12 Mar 2020 on Hotels
i transitioned through taipei. The front desk staff were very helpful! I was looking for a one day tour. So she helped to book a very nice and reliable taxi! I had concern since I had to leave all my luggage in the taxi while i was touring places. Taxi driver was a stranger but the hotel staff ensured me that the hotel would guarantee my safety since they have working relationship! Yup, the taxi driver was awesome! He was very accommodating! Dropped me airport after a day trip. experience!!
Comment from Hotel Management
16 Mar 2020 by Maggie, Hotel Management
Thank you so much for the positive feedback you have given and such a fantastic review. We are thrilled that you enjoyed your stay with us. We look forward to seeing you again !
Best regards,
Freedom Design Hotel
by A verified traveler
Posted 8 Mar 2020 on Hotels
The four beds in the family room was great. Very spacious!
Comment from Hotel Management
10 Mar 2020 by Maggie, Hotel Management
Thank you so much for the positive feedback you have given and such a fantastic review. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know.
by A verified traveler
Posted 6 Feb 2020 on Hotels
Me and my daughter was there 2 nights .
Most of the crew don’t know English,
They don’t get credit card in the coffee shop.
Comment from Hotel Management
12 Feb 2020 by Maggie, Hotel Management
Thank you for reviewing Freedom Design Hotel. I am very sorry and surprised to hear about your experience with our services and I will surely discuss this with the team to see where the miscommunication may have occurred. I hope you will give us another chance to impress you in the future.
by A verified traveler
Posted 29 Jan 2020
Comment from Hotel Management
1 Feb 2020 by Maggie, Hotel Management
感謝您入住富立登飯店，很高興您喜歡我們的服務，期待能再次與您相會，祝您有個美好的一天！
by A verified traveler
Posted 10 Jan 2020 on Orbitz
Comment from Hotel Management
10 Jan 2020 by Maggie, Hotel Management
We will try our best to improve for provide a better service. Thank you for your valued feedback.
by A verified traveler
Posted 23 Dec 2019 on Hotels
Comment from Hotel Management
24 Dec 2019 by Maggie, Hotel Management
Thank you for reviewing Freedom Design Hotel. I am sorry that we did not quite meet your expectations with our service, and I hope you might consider giving us another chance to impress you in the future. We appreciate your feedback.
Best regards,
Freedom Design Hotel
by A verified traveler
Posted 21 Dec 2019
Comment from Hotel Management
23 Dec 2019 by Maggie, Hotel Management
Thank you for such a great review. We look forward to seeing you again !
Best regards,
Freedom Design Hotel
by A verified traveler
Very nice, spacious hotel with poor bathroom
Posted 9 Dec 2019 on Hotels- The bathroom looks nice but non-funtional. Badly designed. If we took a long shower, the water would overflow to the outside, there’s a sign saying we would be charged.
- The room is spacious and very nice otherwise
- The taxi driver called by the hotel to drive us to the airport took a long way and overcharged us. The hotel should have sellected a trustable taxi company.
Comment from Hotel Management
11 Dec 2019 by Maggie, Hotel Management
Dear valued guest,
Thank you for the feedback.
We are looking into the issues you experienced,
I will make sure to bring up your concerns at our next staff meeting so that we can discuss ways to further improve the guest experience.And I hope you might consider giving us another chance to impress you in the future.
Best regards,
Freedom Design Hotel
by A verified traveler
Posted 20 Nov 2019
Comment from Hotel Management
21 Nov 2019 by LILLIAN HSI, Hotel Management
We will try our best to improve for provide a better service. Thank you for your valued feedback.
