Ratings based on 1,113 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Everything about El Pueblo Lodge itself was great: very nice room, warm and helpful staff, very nice hot breakfast. The street in front and all the way through town is under construction and makes getting around a little tricky; with patience, we soon figured it out.
Comment from Hotel Management
20 Nov 2024 by Kim, Hotel Management
Thank you for the wonderful review, we are happy you loved everything from your room , to staff, to our great breakfast! We appreciate your patience with the construction in town, it will be awesome when its all finished!
by A verified traveler
Posted 18 Nov 2024
Lovely property with lovely staff! Definitely would stay here again.
Comment from Hotel Management
19 Nov 2024 by Kat , Hotel Management
Thank you for the great review! Hope to see you again soon!
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Jerome, Front Desk Agent, Hotel Management
Dear Lyna,Thank you for taking the time to share your feedback on Expedia. We appreciate your honest review and are pleased that you chose to stay with us.While we're glad that some aspects of your stay were satisfactory, we are committed to improving and ensuring that every guest has an excellent experience. Please feel free to contact us directly with any specific concerns you had so we can address them promptly.Your feedback is invaluable to us as we strive to enhance our services. We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations.Best regards
by A verified traveler
Posted 14 Nov 2024
A great traditional motel experience in Taos - complete with Kiva in the room
Comment from Hotel Management
15 Nov 2024 by Kat , Hotel Management
Thank you for your great review! So happy you enjoyed the fire cozy place! Hope to see you again soon!
by A verified traveler
Posted 9 Nov 2024
Old property. Old furniture. Bugs in room - maybe from local construction ? Firewood not dried so no ambiance of fireplace that we thought we would have. Overpriced. Very unhappy with our stay - would never return. Reached out to management with no response - very disappointed. I tried, so sorry to say here’s my honest review. Buyer beware - expensive and misleading… I would not stay here ever again!
Comment from Hotel Management
9 Nov 2024 by Jerome, Front Desk Agent, Hotel Management
Dear Antoinette,Thank you for taking the time to share your feedback. I sincerely apologize for the issues you encountered during your stay. It’s disappointing to hear that we did not meet your expectations.We strive to provide a comfortable and pleasant experience for all our guests, and it’s clear that we fell short in this instance. Your comments about the property condition, furniture, bugs, and firewood are being taken very seriously. We are currently investigating these matters and will address them promptly.I’m sorry to hear that you did not receive a response from management. This is not our standard, and we are reviewing our communication processes to ensure this does not happen in the future.Thank you for bringing these issues to our attention. We hope you might consider giving us another chance to provide you with the experience you deserve.Best regards
by A verified traveler
Posted 8 Nov 2024
As always, enjoyed the stay!
Comment from Hotel Management
8 Nov 2024 by Kat , Hotel Management
Thank you we hope to visit with you again soon!
by A verified traveler from Denver
Posted 7 Nov 2024
My stay at El Pueblo Lodge was perfect. They have the friendliest staff and Gloria in the kitchen in the mornings is so welcoming and friendly. She makes the day start out great!
Comment from Hotel Management
8 Nov 2024 by Jerome, Front Desk Agent, Hotel Management
Hi George,Thank you for the wonderful review and for rating us 5 stars! We're thrilled to hear that you had a perfect stay at El Pueblo Lodge. Our team takes great pride in making our guests feel welcome, and it's heartening to know that Gloria made such a positive impact on your mornings. I'll be sure to pass along your kind words to her. We look forward to welcoming you back for another great start to your day!Best regards
by A verified traveler
Posted 7 Nov 2024
Friendly intimate experience and stay. Love the chocolate chip cookies and breakfast buffet.
Comment from Hotel Management
8 Nov 2024 by Jerome, Front Desk Agent, Hotel Management
Hi Tara,Thank you so much for your wonderful review and the 5-star rating! We're thrilled to hear you enjoyed your stay and our signature chocolate chip cookies—an indulgence we take great pride in. It's also delightful to know that our breakfast buffet hit the spot. Your kind words about the friendly and intimate experience mean a lot to us, and we can't wait to welcome you back for another delightful visit!Warm regards
by A verified traveler
Posted 6 Nov 2024
This is a very quaint older motel with a true feel of New Mexico. We stayed in the king suite with a fireplace. The staff was attentive. The room was clean, spacious, and comfortable. Overall, a very enjoyable stay.
The morning southwest breakfast is included and delicious. The two people who prepare the breakfast are wonderful. The ground of the motel are great and in warmer weather would be an ideal place to hang out. Though there is construction on the main road at the location of the motel it was still easy to get in/out. The location is great and Historic Taos is within walkable distance with shops and restaurants along the way. It is a shor drive to the Taos Pueblo which is well worth the visit.
Comment from Hotel Management
6 Nov 2024 by Kim , Hotel Management
Thank you for your great review! We are so happy to hear you enjoyed your visit with us! Hope to see you again soon!
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Sylvia, Hotel Management
Thank you for taking time to review us. Please let us know how we might have improved our score. Happy travels.
