Ratings based on 992 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Great Resort!
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Emily M- Guest Relations Coordinator , Hotel Management
Thank you for the 5/5 rating, Amanda. We appreciate the support!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Emily M- Guest Relations Coordinator , Hotel Management
Thank you for the 5/5 rating, Lisa. We appreciate the support!
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Emily M- Guest Relations Coordinator , Hotel Management
Thank you for the 5/5 rating, Amanda. We appreciate the support!
by A verified traveler
Posted 25 Oct 2024
The serene surroundings. Will return asap
Comment from Hotel Management
28 Oct 2024 by Emily M- Guest Relations Coordinator , Hotel Management
We are delighted to hear that you were captivated by our atmosphere. We look forward to caring for you again!
by A verified traveler
Posted 22 Oct 2024
Beautiful hotel. Beautiful room. Except when we woke up in the morning the roof had been leaking all night causing a huge dangerous puddle right outside the bathroom. When we told the front desk person, she laughed it off as if she didnt care.
Comment from Hotel Management
23 Oct 2024 by Emily M- Guest Relations Coordinator , Hotel Management
We’re genuinely sorry to hear that your stay did not meet your expectations, Barbara. We appreciate you taking the time to share your feedback and highlight the areas where we fell short. We truly apologize for the inconvenience caused by the leak. Additionally, we will address your concerns with our front desk team to improve communication and ensure that every guest feels valued and well-cared-for. We regret that we didn’t provide the positive experience you deserved, and we hope to have the opportunity to make things right on your next visit.
by A verified traveler
Posted 21 Oct 2024
I think it was very expensive. The place is pretty but is not that great. The hot tub was out of service, and the pool water was cold. I guess the water heater was off.
Comment from Hotel Management
23 Oct 2024 by Emily M- Guest Relations Coordinator , Hotel Management
We truly appreciate the honest feedback, Lizeth. Thank you for taking the time to leave a review. We regret you didn't have a more positive experience.
by A verified traveler
Posted 18 Oct 2024
Lovely facilities
Comment from Hotel Management
18 Oct 2024 by Emily M- Guest Relations Coordinator , Hotel Management
We are thrilled you enjoyed your stay, Mary. Thank you for taking the time at providing some feedback for us. We hope to care for you again.
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Emily M- Guest Relations Coordinator , Hotel Management
Thank you for the 5/5 rating, Diana! We appreciate the support.
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Emily M- Guest Relations Coordinator , Hotel Management
Thank you for the 5/5 rating, Mariis. We appreciate the support!
