Ratings based on 47 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Rishi Mattu , Hotel Management
Dear Ms. Pranati,Thank you for taking time to share feedback. We appreciate the positive response for the teams and services and look forward to welcoming you back soon to ITC Grand Bharat-A Luxury Collection Retreat!Warm regards,R. MattuGeneral Manager
by A verified traveler
Posted 7 Oct 2024
Hospitality is average- staff is not aware of food details and something ignorant. They communicate wrong info also at times.
Food is bad. Very few dishes were good- Mediterranean platter & whole wheat pasta to be precise. Rest everything was below average.
Room interiors, size and the palace feels of the property are amazing.
Comment from Hotel Management
9 Oct 2024 by Rishi Mattu , Hotel Management
Dear Mr. Rishabh,Greetings from ITC Grand Bharat, Gurugram!Thank you for taking the time to share feedback regarding your experience at ITC Grand Bharat, Gurugram. We regret that your experience was not up to your expectations. All of us at the retreat endeavor to do all we can to ensure that every guest feels welcomed and receives the quintessential warmth and hospitality associated with ITC hotels. We have noted your concerns regarding your recent experience and assure you that the issues mentioned will be worked upon to deliver enhanced guest services. We hope that you give us another chance to serve you better and turn around your experience at ITC Grand Bharat as your patronage is important to us.Responsibly yours,R. MattuGeneral Manager
by A verified traveler from Gurgaon
Posted 23 Sep 2024
It is a nice property but very pricey I must say. service can be better, it took us some time at the reception. Also their cart service is very slow. Good and rooms are top notch.
Comment from Hotel Management
24 Sep 2024 by Rishi Mattu, Hotel Management
Dear Mr. Ajit,Greetings from ITC Grand Bharat, Gurugram!Thank you for taking the time to review us.We are happy to read that you enjoyed your overall experience and the warm and gracious hospitality at ITC Grand Bharat, Gurugram.Please be rest assured that your feedback regarding the reported inconvenience has been recorded and will be taken seriously and worked upon to help improve our standards further. We are certain that your constructive feedback will help all of us strive for higher levels of service excellence.Thank you once again for your kind feedback and we look forward to welcoming you back soon.Responsibly yours,R.MattuGeneral Manager
by A verified traveler from Jersey City
Posted 25 Aug 2024
There was leakage in the bathroom, which took about an hour to fix on our 2nd day. When I mentioned at the checkout- no concessions were to address.
Food was great!
India room tasting menu is not a tasting menu but just a lot of food!!
Comment from Hotel Management
26 Aug 2024 by Rishi Mattu, Hotel Management
Dear Ms. Madhuri,Greetings from ITC Grand Bharat, Gurugram!Thank you for sharing your feedback. We happy to know that you enjoyed your dining experience at the retreat.We regret to know about the reported inconvenience during your stay. Please be rest assured that your feedback has been recorded and will be taken seriously and worked upon to help improve our standards further. We look forward to welcoming you back to the retreat and assure you of the best in service and hospitality.Responsibly yours,R. MattuGeneral Manager
by A verified traveler
Posted 2 Aug 2024
Comment from Hotel Management
5 Aug 2024 by Rishi Mattu, Hotel Management
Dear Mr. Ankush,Thank you for taking time to rate us on Google. We appreciate the positive response and look forward to welcoming you back soon to ITC Grand Bharat, Gurugram!Warm regards,R. MattuGeneral Manager
by A verified traveler
Posted 1 Aug 2024
Good property, Good rooms, staff was courteus
Comment from Hotel Management
1 Aug 2024 by Rishi Mattu, Hotel Management
Dear Mr. Gaurav,Thank you for taking time to share feedback. We appreciate the positive response for the rendered hospitality and look forward to welcoming you back soon to the retreat, set amidst the ancient Aravalli Range!Warm regards,R. MattuGeneral Manager
by A verified traveler
Posted 25 Jul 2024 on Hotels
Comment from Hotel Management
1 Aug 2024 by Rishi Mattu, Hotel Management
Dear Mr. Avanish,Greetings from ITC Grand Bharat, Gurugram!Thank you for taking the time to share feedback regarding your experience at ITC Grand Bharat, Gurugram.I understand that you had a less-than-satisfactory experience at the retreat. All of us at the retreat endeavor to do all we can to ensure that every guest feels welcomed and receives the quintessential warmth and hospitality associated with ITC hotels. It pains us greatly to have even one guest leave the retreat with anything less than a positive experience. We hope that you give us another chance to serve you better and turn around your experience at ITC Grand Bharat as your patronage is important to us.Responsibly yours,R. MattuGeneral Manager
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
12 Apr 2024 by Rishi Mattu, Hotel Management
Dear Mr. Surendra,Thank you for sharing your feedback.We appreciate the positive response for the rendered hospitality and look forward to welcoming you back soon to the retreat, set amidst the ancient Aravalli Range!Warm regards,R. MattuGeneral Manager
by A verified traveler
Posted 22 Feb 2024
Comment from Hotel Management
22 Mar 2024 by Rishi Mattu - GM ITC Grand Bharat, Hotel Management
Dear Guest,Thank you for taking time to share feedback. We appreciate the positive response and look forward to welcoming you back soon to ITC Grand Bharat, Gurugram!Warm regards,R. MattuGeneral Manager
by A verified traveler
Posted 22 Feb 2024 on Hotels
Comment from Hotel Management
24 Feb 2024 by Tushar Gupta , Hotel Management
Dear Sir,Greetings from ITC GRAND BHARAT !!We thank you for sharing your review regarding your last stay in our retreat. We apologies for not meeting your expectations. kindly let us know your experience in a few words to check and upgrade your act of assistance to meet your next stay experience at fullest.
