Ratings based on 149 Verified Reviews

3.8 out of 5
77% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Room with a view!!

Posted 14 Nov 2019 on HomeAway
Fabtastic location to enjoy one of the best views ever with the dignity of Mount Etna as a back drop. Room we had was small but very adequate with a balcony overlooking everything. Staff were all top notch and hotel facilities, including a pool and deck, worthy of this location. A nice oasis from the hustle and bustle of beautiful Taormina below. Would highly recommend this hotel to anyone.
3 out of 5
by A verified traveler

Posted 16 Sep 2019
Comment from Hotel Management
9 Oct 2019 by Katy, Hotel Management
Dear Customer, thank you for leaving your opinion. Regards. Uff. Booking
2 out of 5
by A verified traveler

Posted 23 Aug 2019
Breakfast was all cold.Aircon was very noisy at night .no control in TYE room for aircon.
Comment from Hotel Management
25 Aug 2019 by K, Hotel Management
DEAR GUEST, THANKS ANYWAY TO DEDICATED US YOUR TIME. WE'RE SORRY IT WASN'T PLEASFUL FOR YOU TO STAY HERE. BEST REGARDS BOOKING DEP.
5 out of 5
by A verified traveler

Posted 10 Aug 2019 on Hotels
Comment from Hotel Management
27 Aug 2019 by K, Hotel Management
GRAZIE PER EESERE STATI DA NOI E PER AVER LASCIATO UN GIUDIZIO. VI ASPETTIAMO SEMPRE AL SOLE CASTELLO SALUTI UFF BOOKING
2 out of 5
by A verified traveler

Have to pay for coffee even if breakfast included

Posted 21 Jul 2019 on Hotels
The hotel is very high on the hill. The rooms are very old fashioned style. Shower very bad. Ran out of hot water and had no pressure. Pool closes at 7 pm. They Charged for coffee for included breakfast, which is weird in Italian culture.
Comment from Hotel Management
25 Aug 2019 by K, Hotel Management
DEAR GUEST THANK YOU FOR HAVE BEEN HER. WE ARE WORKING TO IMPROVE OUR HOTEL. SEE YOU SOON BOOKING DEP
5 out of 5
by A verified traveler

AMAZING hotel with amazing service!

Posted 25 Jun 2019 on Hotels
Everything about our stay at Hotel Sole Costello was great! I can't say enough about how friendly the staff was - from check-in, to breakfast every morning, and especially to the poolside bartender in the afternoon! Some of the negative reviews we had read prior to our trip mentioned that the rooms didn't have air conditioning in June, but that was absolutely not the case! Our room had central air that kept the room feeling great and was constantly operating (as long as the balcony door was closed). From our experience, the negative reviews saying that the rooms were hot or full of mosquitos were absolutely unfounded. Quick note about traveling into downtown Taormina - there are two staircases that lead from the hotel directly down into the city center, and the front desk staff gave us very clear directions when we checked in about how to access each staircase and which one to use at night, etc. It was an easy walk down (taking about 15 - 20 minutes by the time we stopped to admire the amazing views), but it could definitely be a challenge to walk up the stairs at the end of a long day of sight-seeing! Luckily the city bus (stops are labelled "Fermata") stopped right at the front door of the hotel! The name of the stop is Madonna della Rocca and there is a bus schedule posted right in the lobby for easy reference. All in all - a truly amazing hotel and great way to experience everything that Taormina has to offer!!!
Comment from Hotel Management
28 Jun 2019 by Katiuschia, Hotel Management
Dear Customer, we thank you very much for the judgment given to us. Your opinion is fundamental to continue to offer a good welcome and to improve our services. We are working and we will do it again to optimize your stays in our structure and leave a beautiful memory to our guests. For us it was really a pleasure to have had it in our hotel and we hope to welcome you again for your future vacation. Thank you very much. Regards Booking Office
4 out of 5
by A verified traveler

Posted 17 Jun 2019
Friendly welcoming staff, really nice breakfasts, including delicious home made cake. Lovely pool with fantastic views over the bay and of Mount Etna. Would definitely stay here again.
Comment from Hotel Management
24 Jun 2019 by La Direzione, Hotel Management
Dear Guest, thank you a lot for dedicating us your precious time! Hopeful to see you soon again...it was plaising to have had you in our hotel. Good luck for all! Hotel Sole Castello Booking Dep.
5 out of 5
by A verified traveler

Posted 8 Jun 2019 on Lastminute
Great location staff very helpful bus stop at front door close to walking steps to center of town no fridge
Comment from Hotel Management
24 Jun 2019 by La Direzione, Hotel Management
Dear Customer, thank you very much for taking your time, for us it is very important. We are glad to have had you among us. Sure to get it back as our guest, Best regards. Booking office Hotel Sole Castello
3 out of 5
by A verified traveler

Friendly staff - basic room

Posted 1 Oct 2018 on Hotels
Hotel reception areas were in good condition with friendly and helpful staff. My room however, was very basic and outdated with cracked plaster and cracked tiles in the bathroom. That bathroom was small with a small shower. The doors are also paper-thin so could hear everything in the hallway. Was fine for a few nights (shorter stay) though.
Comment from Hotel Management
16 Mar 2019 by La Direzione, Hotel Management
Thanks for the review, Come back soon.
4 out of 5
by A verified traveler

Good enough at a affordable price level

Posted 30 Sep 2018 on Hotels
We went to Taormina for a nice getaway. The hotel has a price level that you can afford and it does show in certain areas. + The view is amazing + Friendly and service-oriented staff with good english + Very calm - The hotel is located almost at the very top of the mountain. I would not recommend the hotel if you do not have a car. It will either cost you around 15 euro to get up the hill, or you will have a tough exercise - We had the dinner/buffet one night for 20 euro and it is a rip-off - Breakfast is the same every morning and not a very good. Decent at its best Regardless of the cons, I would recommend it if you are looking at something affordable at a pricey destination. Manage your expectations and do not expect to check-in at a high-end hotel.
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