Ratings based on 7 Verified Reviews
3.4 Room cleanliness
2.9 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from London
Taken money twice and no help from hotel
Posted 25 Nov 2015
Pros: The room was clean and breakfast was great
Cons: Their customer service needs improving
Location: The beach is across the road to the hotel and an easy bus stop away can go into Taormina
I spent couple of days at this hotel and at the time was happy with the hotel and location was ideal for what we wanted to use it for. I booked through Expedia and on check out I said the hotel should be pad for already, the receptionist said no the money held s only for security and I need to pay. When I went to pay the receptionist tried to charge me 20 euros more then agreed but I didn't notice and put my chip and pin in and paid. He then apologised and gave me back 20 Euros in cash. However when I got back home from my travels I noticed hotel charged me twice, once on my chip and pin and once automatic.
I rang the hotel 3 times and eventually agreed I am owed money, they asked for account to refund and no refund was given. I spent many days emailing with no response after agreeing to pay me back and then decided to go through my credit card dispute department. The dispute department is now delayed as the hotel is not responded to them. I am extremely frustrated that the hotel has such poor customer service and does not give me the money I am owed.
I would never use this place again and would not recommend unless you want to be ripped off. However hotel itself was nice, room was clean and at the time was happy with my stay. Breakfast was also good.
by Maurizio
Posted 3 Oct 2015 on Hotels
by marie from Nantes
Posted 21 Sep 2015 on Hotels
hôtel loin d'un 4 étoiles, 3 maxi.
ouvert probablement dans la précipitation en juillet. Peu insonorisé. Pas de wifi dans les chambres, juste à la réception et le matin seulement ! Pas d'ascenseur pour monter les bagages.
Par contre, nous avons eu une chambre avec grand Balcon et vue sur la mer.
très proche de la plage ce qui représente un net atout
by A verified traveler
Très bien
Posted 17 Sep 2015 on HotelsHôtel très bien situé au bord d une plage.. Ruelle assez calme. Proche de petit Resto tout du long de la plage. Petit déjeuner sur terrasse, a l ombre, un doux réveil.
Recommended
for Everyoneby A verified traveler
Fint hotel helt tett på stranden
Posted 12 Sep 20153 netters opphold i nydeligt hotel ( til redusert pris) med fin frokost. Alt nytt og velfungerende. Deilig altan. Parkering på hotellet. Rett ned til nydelig strand. Taormina nås enkelt med buss.
by A verified traveler
Room not available...
Posted 7 Sep 2015 on HotelsWe booked a Sea-view room, but it wasn't available. We tried to find a solution but there was nothing they could do for us... So we found a different hotel...
Hotel looked nice. New and clean rooms.
by A verified traveler
Posted 31 Aug 2015
Ho prenotato una junior suite in 4 stelle e mi ritrovo in una stanza anonima.
Io delle 4 stelle ne ho viste scarse 3.
Deludente e in ristrutturazione senza ascensore.
Comment from Hotel Management
4 Sep 2015 by ChrisMareHotel, Hotel Management
Egr. Sig. Vincenzo,
siamo dispiaciuti per la Sua esperienza deludente, vogliamo però chiarire alcuni punti.
L'hotel non dispone di alcuna Junior Suite, non risulta da nessuna parte che l'hotel abbia delle Junior Suite, Lei ha prenotato una tripla vista/fronte mare, ed è la camera che Le è stata assegnata, la situata al 1° piano camera è spaziosa ed ha una vista sulla splendida baia di Taormina. L'hotel non dispone inoltre dell'ascensore, e nelle informazioni fornite al Partner Expedia non risulta che l'hotel disponga dell'ascensore.
Cogliamo l'occasione per inviarLe i nostri più cordiali saluti.
Direzione ChrisMare Hotel
