Ratings based on 47 Verified Reviews
3.2 Room cleanliness
3.3 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
As the Terminator would say”I’ll be back.”
Posted 23 Jan 2024 on HotelsThis place is a well kept secret. And I’m torn between letting everybody know about it or keeping it to myself. Lol! But the swimming pools were nice, staff is friendly and I love this place. If I ever come back to Cavite again I’m staying here. Again
by A verified traveler
Posted 21 Sep 2023
by A verified traveler
A little consideration please...
Posted 10 Feb 2023 on HotelsThe front desk people need retraining. A little consideration given to guests will give your business better reviews.
I asked for a late check out at 1pm but was declined. We could see that there were no other people checking in for the last 4 days we were there and most rooms were empty except for the two rooms we occupied. The girl on duty February 8 2023 told me that they have back to back reservations. Whaaat?? We were the only guests there. She said the rooms we were occupying were the specific rooms the next guests requested. Whaaaat?? Out of the so many empty rooms in the resort rooms 306 and 307 were specifically requested by the next guests??
Poor excuse. I'm not that stupid ma'am.
We were there for four nights. The rates are not that cheap, you know for an under maintained room costing Php4900 a night. The toilet seats, toilet door jambs are needing of repairs. The toilet lights blink when you turn on the hot shower and the hot water on the sink.
The only good review I can give is to the service people who are very helpful and courteous specially those in the restaurant.
We were overcharged but we didn't have much choice in Naic, Cavite. We were there to arrange for a relative's burial.We were willing to pay but didn't expect to be treated with lack of consideration.
by A verified traveler
Posted 26 Dec 2022
It was all good
by A verified traveler
Posted 7 Sep 2022
The swimming pools, were fantastic, i loved the way they were designed, Over-all it's beautiful hotel to stay ,staff members are very friendly,courteous and professional
by A verified traveler
Too many extra charges and accepted only cash!
Posted 1 Sep 2022 on HotelsNo wifi connection, every little request was denied without having to pay extra. Requested for 2 beds, was charged over 1000 extra per head per night. Ad w hotels.com stated free complimentary breakfast was charged extra. Everything was cash only, I found very inconvenient. Last night before check out I asked the front desk if we were all set and owed zero bal said all set. Next morning upon check out when all was chaotic trying to make it to airport, was asked to pay over 3500 for room upgrade for asking for our room to have 2 twin beds. Should be part of general accommodation not extra. Restaurant was good food, again breakfast was extra not as advertised in hotels.com.
Had guests to swim, was charged additional per person to swim at 250 pp plus required a cabana for 600 extra per family of 4. Super excessisive with extra charges, and did business transactions with CASH only, no Cards accepted which I found very inconvenient and somewhat shady.
by A verified traveler
Posted 25 Aug 2022 on Hotels
by A verified traveler
Posted 25 Oct 2020 on Hotels
Everything was perfect. The staff were very friendly and helpful.
by A verified traveler
Posted 14 Feb 2020
The staff was undertrained(front desk) and the amenities advertised were nonexistent (except for the pools. It took 1-1/2 hours to get meal that I ordered. And then all of it wasn’t there. Later in the week I ordered a sprite, but was told that there were no drinks nor ice on the property. I had to ask for my room to be checked every day and once came back to the door open(fortunately nothing was missing) and once the staff left their supplies and master keys in the room. Won’t be returning!!
by A verified traveler
Posted 3 Feb 2020
It could be better. The staff needs training to deal with guest. I wouldn’t recommend the food either. But if you prefer peace and quiet and to have a good sleep, that is the place.
