Ratings based on 979 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
The view is very nice. It’s a ski Mountain View.
Comment from Hotel Management
30 Dec 2024 by GM, Hotel Management
Dear Sibel,Thank you so much for choosing the Chateau Resort & Conference Center for your stay and for taking the time to share your wonderful experience with us. We're thrilled to hear how much you enjoyed the ski mountain view from our property. Our location truly is unique and we're delighted that it added to the enjoyment of your stay.We continuously strive to offer our guests an exceptional experience, and it's feedback like yours that helps us know we're on the right track. We look forward to welcoming you back on your next visit. Your delightful experiences inspire us to continually strive for excellent service. Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 30 Dec 2024
Good
Comment from Hotel Management
30 Dec 2024 by GM, Hotel Management
Dear Claritza,Thank you for taking the time to rate your recent experience at Chateau Resort & Conference Center. We are delighted to see your 5-star rating and appreciate your succinct yet impactful review. Your feedback is significantly valuable to us as it helps us maintain the standards of our service and hospitality.We constantly strive to provide our guests with a memorable stay and your positive rating reassures us that we are on the right track. We hope that on your next visit, we can make your experience even more enjoyable and truly exceptional. Warm Regards,Guest Relations Manager
by A verified traveler from BROOKLYN
Posted 29 Dec 2024
Super
Comment from Hotel Management
30 Dec 2024 by GM, Hotel Management
Dear Oleg,Thank you for choosing Chateau Resort & Conference Center and for taking the time to share your experience with us. We're thrilled to see your 5-star rating and your succinct but powerful review - "Super". It's feedback like yours that inspires us to strive for excellence in all we do.We're dedicated to providing our guests with an unparalleled experience and your review confirms that we're succeeding in our mission. We can't wait to welcome you back for another 'super' stay at our resort and conference center. Your satisfaction is our greatest reward. Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 29 Dec 2024
We have stayed here a few times and the entire staff is always friendly from the check in to the restaurant (Debra was amazing)!
Comment from Hotel Management
30 Dec 2024 by GM, Hotel Management
Dear Jeffrey,We are so pleased to read your generous review of your recent stay at Chateau Resort & Conference Center. It is heartening to know that our friendly staff made a positive impression on you. Our team, including Debra, truly appreciates your kind words as we strive to provide a welcoming and memorable experience for our guests.Your continued patronage is the highest compliment we could receive. We are delighted to hear that you've chosen to stay with us multiple times and have enjoyed each visit. We sincerely hope to have the pleasure of welcoming you back again soon for another outstanding experience at Chateau Resort & Conference Center.Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 28 Dec 2024
Clean good staff easy park and check in was fast no problem
Comment from Hotel Management
28 Dec 2024 by GM, Hotel Management
Dear Jonatha, Thank you for taking the time to share your positive experience at Chateau Resort & Conference Center. We are delighted to hear that you found our staff to be good and our check-in process speedy and efficient. It is indeed our goal to provide a smooth and hassle-free experience for our guests from the moment they set foot in our premises.Your comments on the cleanliness of our property and the ease of parking are greatly appreciated. We continuously strive to maintain high standards of cleanliness and convenience for all our guests. Your feedback reaffirms the hard work we put into our service. We hope to welcome you back in the near future for another seamless stay.Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 24 Dec 2024
Great location very close to Camelback ski area. Staff were friendly and helpful at checkin and checkout. We enjoyed using the heated indoor pool and sauna. Sadly, the whirlpool there has been filled with concrete. Hotel is good value (reasonable rates at start of ski season mid december). It could use a little updating and some things were a little creaky. But overall, we really like our time at Chateau.
Comment from Hotel Management
26 Dec 2024 by GM, Hotel Management
Dear Melanie,Thank you for taking the time to share your experience at the Chateau Resort & Conference Center. We are delighted to hear that our location was convenient for your skiing adventure and that you found our staff to be friendly and helpful. Your kind words about our heated indoor pool and sauna are much appreciated.We note your feedback about the whirlpool and the need for some updates. Rest assured, we are always looking for ways to improve and enhance our guest experience. Your comments will be instrumental in guiding our future improvements. We are pleased that despite some areas of concern, you found our hotel to be good value and enjoyed your time with us. We hope to serve you again in the future.Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
21 Dec 2024 by GM, Hotel Management
Dear Michael,Thank you for taking the time to rate your stay at the Chateau Resort & Conference Center. We are delighted to see that you gave us a 5-star rating. While we didn't receive any specific feedback, we take this as a sign that you had a memorable experience with us.We continuously strive to offer our guests a warm and welcoming environment and it's heartening to know that our efforts are well received. We hope you enjoyed the amenities and the service provided by our dedicated staff. We look forward to welcoming you back in the near future and providing you another exceptional stay.Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 17 Dec 2024
The king loft suite was awesome. The decor is somewhat dated, but the room itself was clean and the staff was awesome. The lobby and conference center are nice and updated but the rooms/hotel hallways could be improved. Has a pool and sauna but no hot tub.
Comment from Hotel Management
17 Dec 2024 by Barbara, Hotel Management
Thank you for your outstanding review. We are glad that you enjoyed your stay.
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Barbara, Hotel Management
Thank you for your great review. We are glad that you enjoyed your stay.
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
18 Dec 2024 by GM, Hotel Management
Dear Vincent,Thank you for taking the time to rate your stay at Chateau Resort & Conference Center. We're delighted to see that you've given us a 5-star rating! Your feedback is incredibly valuable to us and it is a joy to know that we have succeeded in providing a memorable experience.We strive to offer our guests a comfortable and enjoyable stay, and your rating tells us we're on the right track. We appreciate your support and would be thrilled to welcome you back on your next visit. It's always a pleasure to serve you and we can't wait to provide you with an even more exceptional stay in the future. Warm Regards,Guest Relations Manager.
