Ratings based on 33 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.6 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024 on Wotif
Beautiful scenery , people, easy riding around if you hire a scooter. Very peaceful .
by A verified traveler
Not good value for price
Posted 4 May 2019 on HotelsThe hotel looks great but on a decline, we were disappointed in a number of things including the limited activities options, the location - not so practical to enjoy the Gili, missing basics such as kettle or fridge, food is not good and kitchen service is sooo slow even when we were the ONLY customers at the time, Card payment not available for check out... all in all, this was too much paid for the value we got
Comment from Hotel Management
7 May 2019 by Remi Begue, Hotel Management
Dear Yolande,
Thank you for the review.
We are sorry that you have not fully enjoyed your stay with us.
Generally the restaurant is one of our good point but if you did not like the food and the service quality that means we have to readjust several things in the kitchen. It is mostly my fault because I was abroad for my annual holidays and I am normally in the kitchen to coordinate the service in the kitchen and in the hotel in general.
About the lack of activities the last year earthquake has reduced the number of activities available in the area as few sites are still closed especially around the Rinjani volcano.
Finally about the credit card machine we are still working on it but it is quit difficult to have it for a foreign investor but I am aware that it is a problem for the guests.
Thank you for the constructive remarks and we wish you the best for the future.
by Daniel
G R E A T
Posted 1 Dec 2017 on HotelsAwesome beach and location. A must stay if your near the port and need a place to crash.
Comment from Hotel Management
11 Dec 2017 by Laurent Pradier, Hotel Management
Hello Daniel,
Thank you for yhe review. All the staff is happyu to know that you enjoyed your stay here.
We hope that you will come back again !
Warmest regards,
Rémi Begue
General Manager
by Erwan
A little gem in Lombok
Posted 4 Sep 2017 on HotelsExcellent place to stay to relax after the Mount Rinjani trek. Team on spot is excellent and take good care of you.
Comment from Hotel Management
26 Sep 2017 by Laurent Pradier, Hotel Management
Hello Erwan,
Thank you so mich for the review.
It was a great pleasure to welcome you here and spend some time chatting with you.
Please feel free to comeback whenever you want !
We wish you the best and hope to see you again in the future !
Have a nice day,
Rémi
Recommended
for Everyoneby A verified traveler from London
Great hotel - nestled between palm lined beaches
Posted 21 Aug 2017Great hotel - nestled between palm lined beaches. Staff are very friendly and helpful. Fantastic variety of food.
Comment from Hotel Management
5 Sep 2017 by Rémi Bègue, Hotel Management
Hello Marc,
Thank you for the review.
It was a pleasea to welcome you here !
Feel free to comeback whenever you want.
I hope that everything is okay for you in London and wish you the best for the future.
Warmest regards,
Rémi
Recommended
for Everyoneby A verified traveler from London
Friendliest staff in the world
Posted 2 Aug 2017Lovely resort in amazing location, would definitely recommend!
Comment from Hotel Management
8 Aug 2017 by Rémi Bègue, Hotel Management
Hello Jake,
Thank you for the positive review.
It was a pleasure ta have you here at the Rinjanibeach Eco-resort.
Feel free to comeback whenever you want !
by A verified traveler from New Zealand
Prepare for a sore back!
Posted 7 Jun 2017We were a family of three adults and two children. We stayed for 4 nights. We won't be coming back again.
Pro's:
Beautiful gardens
Right on the beach
Friendly staff
Con's:
Expensive for what it is
Very very hard beds
Basic rooms (just a bamboo wardrobe and beds)
Bathroom dark and doubles as a wet-room which doesn't drain well (so you constantly have your feet in a puddle of water when you are on the toilet)
A couple of cheap standing fan's in the room (no overhead ones)
Food wasn't very nice and you are forced to eat at their every day as there is nothing close by
Comment from Hotel Management
20 Jul 2017 by Rémi Bègue, Hotel Management
Hello Amber,
Thank you for the review, we are sorry if you didn't have a nice stay with us.
We have changed one of the fan since you left because indeed one of them was not working well. Regarding the food could you please precise what kind of food you didn't like ? Indonesian, Western food or both ? Maybe we could improve on that.
We hope that you had a safe trip back home and wish you the best for the future.
Best regards,
Rémi
by Mario from Munster, Germany
Best Staff and stay in Indonesia I had so far.
Posted 13 May 2016 on HotelsWe have been there for 7 days in total. The Hotel is abit away from the typical tourist places, means its not crowded. First we were a lil bit shocked due to no aircon in the bungalow but we had fans and those were totally enough. Of course we needed to adapt to the weather the first 2 days.
I've been in many hotels over the last years but I never had such a great staff. The staff makes everything to make you happy. The Food was awesome. Everything we were eating was very tasty. Overall 4**** stars for the Hotel and 5***** stars for the Hotel staff, the Food and the overall experience.
Thanks alot for the great week at your Hotel. If i'm comin back to lombok, I will definitly stay there again.
by Nathalie from Sweden
Rinjani beach eco resort
Posted 23 Feb 2016 on HotelsI stayed for 3 nights and it was very nice and relaxing. Staff is really good and friendly and they helped me out and organized a driver for me around Lombok. Room is made out of bamboo, so watch out for the mosquito's. No hot water in the shower. Nice pool and the beach is next to the hotel! Over all I had a good stay.
Comment from Hotel Management
8 Mar 2016
Dear Nathalie,
Thank you for your comments regarding your stay .
It is with great pleasure that we receive your compliments . Also, we will certainly share your comments with our team. Your satisfaction is the best reward .
Waiting to welcome you again.
by Margarida from London
Nightmare in heaven
Posted 21 Jan 2016 on HotelsHorrible! I booked 7days in advance for a anniversary only to get there and find that we were out in the basic bungalow (20squared meters garden view) instead of the honeymoon bungalow (40squared meters sea view). The staff said they made a mistake and out someone else in our bungalow and were not willing to move them. We spent 1 of our 3nights in a place that had no booked. The place is beautifull but the rooms are covered in bugs (bedbugs and other crawling bugs). No hot water on theb3rd day. And the staff are together with the boat companies to con you to pay up to 5 times more that you have to.
The food menu is very restricted.
The staff are not very helpfull.
Overall a big disappointment considering it's such a beautifull pace the staff ruined the experience.
Comment from Hotel Management
8 Mar 2016
Dear Margarida,
Thank you for your valuable feedback, we are deeply sorry that you had a very bad experience during your recent stay with us. Unfortunately the resort manager was away for couple of days to meet partner in Bali.
Local staff are not used to manage themselves and I'm really surprised that I haven't been informed of your situation. I will forward your feedback to the staff and I feel really sorry about it.
Sincerely yours,
Laurent Pradier.
