Ratings based on 23 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Wildomar
Posted 20 Nov 2023 on Orbitz
All staff and employees were helpful and friendly. Thank you!
by A verified traveler
Posted 24 Aug 2023 on Hotels
by A verified traveler
Posted 19 Mar 2023 on Hotels
Comment from Hotel Management
20 Mar 2023 by Anema Team, Hotel Management
Dear Mr. FransThank you for your nice review. Really appreciate your review. Hopefully we will find you stay at Anema Wellness and Resort Lombok again.Best Regards
by A verified traveler
Terrible management for a good potential hotel
Posted 25 Jul 2018 on HotelsWe had to change room twice, first because door lock was broken, second because there was an extremely strong toilet smell. On third day, our day trip to Gili was canceled on last minute, after making us wait for 1h and with no solution or options provided by hotel.
There were also many missing details like no toilet paper, no free bottled water, a cleaning service unfinished, broken toilet light, no sofa in last room, broken speed meter in the motorbike, a single mask for snorkeling,...
The pool area, location and restaurant are very nice though, especially if you are looking for relaxation.
In brief, an hotel with great potential but terribly managed and with poor attention to details and guests.
by A verified traveler
Posted 25 Oct 2017 on Hotels
Recommended
for Everyoneby A verified traveler
Relaxing and Peaceful
Posted 6 Jun 2017 on LastminuteThis resort is so relaxing and offers great private villas with pools. The island is lovely and there are some stunning places to see.
Do not expect prices to be like Bali though. There is a 21% service charge for all food and drinks, which adds up and overall the costs of things is higher than expected. However, this is a small price to pay for the opportunity to spend time on this side of the island.
Staff here are lovely and work hard to assist you. Very respectful of privacy as well.
This is a great place to unwind and chill out.
Comment from Hotel Management
8 Jul 2017 by AJI & TEAM, Hotel Management
Dear Kate,
Thank you for your time to give some review. Nice to having you stay at Anema Resort Lombok.
Our team learn how to maximize our services at Anema Resort. We aware our services is far than perfect. But we try as maximum as possible to provide the best. From the review we know what was our weaknes and try to solve it. We really appreciate your time to give the review.
Best Regards,
by Xin
Nice stay with family
Posted 16 Apr 2017 on HotelsA happy trip with family. The hotel has not yet grand opening, very few clients. Located at a very quiet place, a little bit isolated though. Very relaxing, good food quality, yet the price is not as budget, still affordable. Very spacious room, super big bathroom. Nice people, good service, there are more hotel people than clients during our stay.(the whole hotel only had our family and another couple) Felt we were really the masters of the hotel, haha.
by A verified traveler
A lovely hotel perfect for relaxation
Posted 8 Oct 2016 on HotelsThe staff was extremely friendly and organized a great dinner experience.
The hotel is new so everything was clean and fresh.
by A verified traveler
Terrible Stay
Posted 26 Sep 2016 on HotelsHorrific stay! We were "upgraded" to a pool room that had dirty linen, smelly bathroom and dirty towels. It was obvious that house-keeping did not have time nor cared for cleanliness. We enquired about how the TV worked and were then advised that there was a problem with the cable connection and we should instead use the WIFI to watch videos from our phones instead! They did bring a DVD player and DVDs afterwards. Everything is charged in USD (and converted to IDR at checkout) except for food from the restaurant. The "spa" is a makeshift shed with a curtain at the front and is not relaxing at all! The spa prices are even higher than big name chain hotels but the quality and surrounding is worst than the local massage places. That was the impression throughout our stay. This property charges "luxury" prices but offers below average amenities and service. This is probably a result of poor management and perhaps underpaid staff. We have not seen less happier faces during our entire time in Lombok. We will definitely NOT be returning and will advise all against staying at this property.
Recommended
for Everyoneby A verified traveler from Denver
Spectacular setting
Posted 13 Sep 2016Wonderful hotel, amazing views, pool, beach, rooms and staff.
