Ratings based on 29 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Oct 2024
Great facilities and wonderful service from all the staff
by A verified traveler
Posted 10 Jul 2024
We had a great time at Mnar Park Arrived around 10.30 pm and we're given a basement studio apart- not to our liking, not as shown on the website. Anas & management quickly, without fuss, upgraded us to one of their best apartments. The complex has beautiful surroundings, superbly located with magnificent views of the Atlantic &straight of Gibraltar from the balcony.
The restaurant has amazing panoramic views. breakfast was superb. Friendly & helpful staff, except Mustafa - he treated us very courteously first day, but next day, he got our order wrong -brought us fruit smoothies instead of orange juice and said orange juice had run out, yet soon after, he brought half a dozen glasses to the next table. Brought Moroccan Tea instead of English Breakfast Tea, We asked twice and the result was the same! Probably he was protesting because we didn't leave him a tip the first day.
Reception and security staff were very nice and helpful, especially Anas, Abde Ali, Hassan and Malak. Room service was excellent with premium quality toiletries , bedding/towels/beach towels.
Beautiful and very clean pool.
Kitchen was very well equipped with a hob/microwave/fridge.
Had a thrilling afternoon at the Aqua park. There are ample entertainment choices at the resort for the whole family.
Wi-fi in the room was poor, but it was fixed next day. It's about 10 mins drive to the centre, but we enjoyed the drive and it's well worth it. Deserves better than 3.5 rating. We'll definitely go back!!
by A verified traveler
Good Attraction for All
Posted 2 Jul 2024 on Hotelsby A verified traveler
Pay at property.
Posted 19 Jun 2024 on HotelsRocky start, it took 1/2 day to check in. We were told by Hotels .com to contact property for special needs which we did and spoke to a receptionist we were told we will get sea view for 2 adults and the child as a safety measure and the other with balcony. On day of arrival we were given two basement room, one you could not enter from smell of damp and the other opened to a field with heavy machinery operating. We did go back to reception explaining neither was good as our son has dust already and is on inhaler because of asthma . we were told all types of rooms we paid for on basement level and of similar condition. after few hours manager got involved and kindly offered two apartments all be it with a comment that you pay for "Mini you want Lamborghini".
That was not certainly the case we wanted what we were told we are getting and the ultimate advice from the manager: " Always book direct because booking agents take their percentage and dump the problems with property"
by A verified traveler
Posted 18 Jun 2024
by A verified traveler
Good place
Posted 16 Jun 2024 on HotelsOverall it was a good stay, except for
by A verified traveler
Posted 16 Apr 2024
Khadijah she is very friendly front desk and nice area easy to park front of building very clean
by A verified traveler
Posted 7 Jan 2019 on Hotels
Good location, nice accommodation, friendly staff and good choice of food. Only thing was “hot water”...it was December end and so was little cold...but there was problem in getting continuous hot water supply for shower/washing etc. You can get hot water for about 5/10min but then it would start throwing cold water. Provided that has been sorted, I definitely would recommend this facility for a goodnight stay:)
by A verified traveler
Posted 3 Jan 2019
Nice location and good view especially evening time of the city and the Mediterranean Sea. Nice playground for kids and lots of varieties for children nd adults.
For the house cleaning, would to see more of toiletries especially for families. Rooms cleaning done but no additional papers provided in toilets and towels also. Dirty/used towels were taken away but no replacement Provided.
Overall, stay was good and food also was good.
by A verified traveler
Posted 21 Nov 2024
