Ratings based on 78 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Good property clean and parking space
by A verified traveler
Posted 10 Nov 2024
Amazing
Comment from Hotel Management
22 Nov 2024 by Theresia Naomi, Hotel Management
Dear Mr. AliGreetings from d'primahotel Airport Jakarta 2Thank you for your amazing review! It means the world to us to know that you had such a positive experience. Your kind words inspire us to continue delivering exceptional service and unforgettable experiences.We can’t wait to welcome you back again soon. If there’s anything we can assist you with for your next visit, feel free to reach out.Warm regards,Theresia Naomid'primahotel Airport Jakarta 2
by A verified traveler
Posted 24 Oct 2024
Property are in the middle off truck garage and football court.
Lot off alleyways feel not safe and no food for dinner or staff to ask
Comment from Hotel Management
22 Nov 2024 by Theresia Naomi, Hotel Management
Dear GuestGreetings from d'primahotel Airport Jakarta 2Thank you for taking the time to share your feedback with us. We deeply regret to hear that your stay did not meet your expectations. Your concerns about the location, safety, and availability of dinner options are very important to us, and we sincerely apologize for any inconvenience you experienced.Please rest assured that we are actively looking into these matters to improve our facilities and servicesWe hope you will give us another chance in the future to provide a more enjoyable experience.Warm regards,Theresia Naomid'primahotel Airport Jakarta 2
by A verified traveler
Posted 15 Aug 2024
I had a bizarre experience at D’prima. I arrived at 4:30 pm and was instructed to sit in a seating area outside the direct view of the two personnel at the front desk. Despite making eye contact, they ignored me for 15 minutes. When I inquired about the delay, the male staff member finally acknowledged me, only to make me wait another 5 minutes. Meanwhile, a Muslim couple received prompt attention from the female staff member.
After nearly 30 minutes in an empty lobby, I was checked in. I informed the male staff member that I would be checking out at 10 pm and required the airport shuttle. He assured me it was no problem, but when I returned to the lobby at 9:50 pm, I was told the shuttle had stopped running. The new staff member offered to book a taxi, which I declined.
As I waited outside for my Grab ride, I saw the initial receptionist who had checked me in earlier, still present at the front desk. He offered no apology or explanation for the poor treatment. I couldn't help but wonder if my race was a factor in the subpar service I received.
by A verified traveler
Posted 1 Aug 2024
Really nice place to stay near the airport
by A verified traveler
Posted 19 Jul 2024
This is a good place to stay. The property is a bit older and has some cosmetic issues...but it is a clean and well staffed establishment. I would stay again.
by A verified traveler
Posted 15 Jul 2024
Credit to Vina. She fought to get me a special shuttle to the hotel as I just missed it and have to wait another 2 hours for the next one. She is so nice, professional and courteous in handling my demand. Thank you!!!
The room itself is just okay as I stayed only for one night in between flights. Good rate and decent condition for the purpose. The free shuttle is definitely a plus.
by A verified traveler
Posted 19 Jun 2024
Airport transfer was a bit of a hassle to find out where picking up from ! Remember to give them your WhatsApp number . Jakarta airport is big .
Hotel and staff awesome for an easy overnight stay !
Reccomend this place highly !!!
by A verified traveler
Posted 15 May 2024
The hotel is a good value stop off for the airport, with the bonus of a free shuttle to the airport.
I tried to explain to the young shuttle driver that he was responsible for all the passengers lives onboard, "so stop reading your mobile phone messages, and concentrate on your driving."
I was happy with the hotel. Room was clean bed was comfy. But 22.00hr the bar closes.
Comment from Hotel Management
6 Jun 2024 by Imam NM, Hotel Management
Warm greeting from d'primahotel Airport Jakarta 2,Thank you for sharing your experience with us. We're glad to hear that you found our hotel to be a good value stopover near the airport, and we're pleased that you appreciated the convenience of our free shuttle service.Your feedback regarding the shuttle driver is concerning, and we apologize for any discomfort or inconvenience this may have caused. Safety is our top priority, and we will address this issue with our transportation team to ensure that all drivers prioritize the safety of our guests while on the road.We're delighted that you were happy with the cleanliness of your room and the comfort of the bed. Providing a clean and comfortable environment for our guests is always our goal.Regarding the closing time of the bar at 22:00, we apologize if this was inconvenient for you. We will review our operating hours to see if there are any adjustments that can be made to better accommodate our guests' needs.Thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,Imam N Maulanad'primahotel Management
by A verified traveler
Posted 31 Mar 2024
I just like the shuttle service, it's free, that's why I choose this hotel. Room very cleaned, No hairdryer in the room, requesting, never delivered until my hair drying up and have to go. The staffs are busy for every little things that require to do, but unnecessarily, not paying attention for what need to be done
