Ratings based on 56 Verified Reviews
3.2 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from SHAH ALAM
Posted 25 Feb 2024
The hotel is beautiful. Cheap price with good facilities. We stay at this hotel because it close to the airport. They also provide free shuttle to the airport.
Comment from Hotel Management
27 Feb 2024 by Sonny Johnson, Hotel Management
Dear Mr Muhammad Muzhafir, Thank you for sharing your staying experience. We are very happy to know that you enjoy your stay at Days Hotel and Suites Jakarta Airport. Hopefully to meet you again soon. I really apprecfiate your satisfaction with our hospitality services and staff, hopefully it can make us even better in the future. If you have request to maka your next visit to be more enjoyable, please tell us in advance when making reservation. Have a wonderful Day. The Management
by A verified traveler
Posted 20 Feb 2024 on Hotels
Comment from Hotel Management
27 Feb 2024 by Sonny Johnson, Hotel Management
Dear Mrs Jesephin, Thank you for sharing your staying experience. We are very happy to know that you enjoy your stay at Days Hotel and Suites Jakarta Airport. Hopefully to meet you again soon. I really apprecfiate your satisfaction with our hospitality services and staff, hopefully it can make us even better in the future. If you have request to maka your next visit to be more enjoyable, please tell us in advance when making reservation. Have a wonderful Day. The Management
by A verified traveler
Posted 27 Jan 2024
Got in at 2am for check in, request was for a Non smoking room, which i confirmed with the Reception. Got to room 305 it waw stink of cigarette smoke..requested a change of room and they give me room 718. Smell was ok. The AC did not work all night. Most uncomfortable night i ever spent in a hotel. Do not recommend.
Comment from Hotel Management
7 Mar 2024 by Sonny Johnson, Hotel Management
Dear Marlon, We appreciate you taking the time to provide us with feedback about your stay. We regret to hear that several things throughout your stay did not meet your expectations. Thank you for highlighting the issue with us and rest assured that your feedback has been shared with the respective department concern for further review improvement. we will continuously improve our services to make our guests’ experience more enjoyable. We look forward to being of service to you again in the future. SincerelySonny Johnson, Guest Relation Manager
by A verified traveler
Posted 11 Apr 2023
by A verified traveler
Posted 5 May 2019 on Hotels
Comment from Hotel Management
7 May 2019 by Jekson MANALU, Hotel Management
Dear Josh,
Thank you for giving good score for our hotel. This will motivate us to serve our guests much better and improve our service. We are looking forward to welcoming you again.
by A verified traveler from Bournemouth
Posted 21 Apr 2019
Asked to be picked up from the airport which was communicated well. Sadly that is where it ended. The pick up took nearly hour half to get to the hotel and we had to be moved rooms twice due to the cleanliness of the rooms. We were only staying one night and that was long enough. When I came back to Jakarta for one night I stayed in the city centre.
Comment from Hotel Management
22 Apr 2019 by Jekson MANALU, Hotel Management
Dear Mr. Nicholas
Thank you for sharing your stay experience with us. I apologize and will take necessary action to ensure this not happen again to our guests. Looking forward to welcoming you again.
by A verified traveler
Posted 30 Jan 2019 on Orbitz
by A verified traveler
Poor ..poor
Posted 18 Jan 2019 on HotelsI emailed the hotel 3 days before arrival for the shuttle to pick us up. I did not get a reply. On arrival there was no one to pick us up. I had to call the hotel and only then did they dispatch a vehicle to pick us up. We waited an hour at the airport. The hotel is very far from the airport. The 24hour Shuttle as stated on the website is only for pick up and not drop off. There was a cockroach on the bed so we did not sleep at all. The bathroom was grimy but we were forced to use it because we had to freshen up after a long flight and we also had an onward long flight. The WiFi was also very poor.
by A verified traveler
decent stay
Posted 1 Jan 2019 on HotelsLocation is a but further away from the airport. Additionally, some local roads were closed/blocked which make the hotel less accessible. Pillows were not comfortable though the mattress is okay.
Shuttle to the airport is NOT 24 hours - only starts at 5:00 am. Overall, it is good value if you do not mind the longer travel time to the airport.
Comment from Hotel Management
14 Jan 2019 by Evan, Hotel Management
Dear Our Valued Customer
we thank you for your review. And we do apologize for any bad experience during your stay with us. We will improve our services. and we look forward for your future stay with us.
by A verified traveler
Posted 14 Nov 2018
average condition
