Ratings based on 18 Verified Reviews
4.0 Room cleanliness
3.7 Service & staff
4.1 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Mar 2019 on Hotels
by A verified traveler
Lacks Management
Posted 1 Jun 2018 on HotelsGood
- clean spacious rooms
- air con
- good location
- nice food
- most staff friendly
Bad
I was a solo female traveller, but my partner & friend were coming to join me on this stay after 2 nights.
On the 2nd night somebody called my room phone late at night and asked me if I wanted him to sleep with me. I complained to reception the next day and later spoke to the manager (around 11am). He said that he would look into it. At the same time he said that I had to pay more than double for the room - even though we had agreed the rates 2 nights before. I explained I had friends coming and it was late to change the bookings so he honoured the price for one night.
After hearing nothing about the incident by the time we checked out the following morning, I asked to speak to the manager. He said he had looked at the CCTV (although checked the wrong times - my fault as I initially said midnight but it was actually around 11.20pm which I did tell another member of staff) so he said he would look into it further. As a gesture of goodwill (baring in mind we had just checked out and already paid for another hotel) he would give us the same rate for another night.
The incident hasn’t been handled well and the communication from the manager has lacked, with no empathy. The room rates had been agreed with reception staff and it has inconvenienced our whole trip. To do a gesture of good will after making us checkout is another way of showing the lack of management.
by A verified traveler
Misincormation
Posted 18 Apr 2018Upon arrival, I was told I was lucky as I would only have to pay the advertised price, which was in error, as I should have been paying more than double.
Your mistake. Live with it. The
Recommended
for Everyoneby A verified traveler from Ireland
Lovely modern hotel close to the beach!
Posted 12 Apr 2018Had a great 3 night stay in this hotel. The room was large and the bed massive! Nice balcony off the room too.
Very relaxing atmosphere near to a nice stretch of beach. The waves are very choppy in Tangalle so not ideal for swimming. The noise of the waves crashing can be heard from the room but I liked this!
Staff are extremely helpful and go out of their way to make sure you have a pleasant stay - can organise a driver or tuk tuk for you too.
Plenty of restaurants along the street - fabulous seafood. I loved my stay in Tangalle and at this hotel!
by maeve
Ceylonsea
Posted 23 Apr 2017 on HotelsBeautiful hotel
Good location
Great food
Walking distance to everything in the area
by Yelena
Nice hotel on the beach, but not 4*
Posted 4 Jan 2017 on HotelsNew hotel but need some improvment in case of room property mantainance (TV, board shelfs) and cleanest of open stairs and corridors. No safe in the room. Low quality soap and nothing in case of other toilet acessories that is no 4* standart. Breakfast is limited by different type of eggs, no other choice for few days and long waiting time to get it. Could be the best on this nice beach, but managment need to fix all this issue as soon as possible .
by Minjeong
Posted 2 Jan 2017 on Hotels
This venue seems to be mostly for local Sri Lankan weddings as there was a big room for events and the property otherwise was pretty bare. There were staff everywhere but no one really seemed to know what they were doing or seemed to care. The property seems somewhat unfinished and although the beach is beautifully isolated and easy to access from the hotel, there are no beach umbrellas or towels, or any other basics for a beach hotel. The room was humid so we turned on the A/C immediately, which worked fine. The bed was large but there was an odd smell coming from the bathroom. This smell was akin to bathrooms I've been to in developing countries so maybe it is emanating from the pipes. The bathroom is the type with a drain so there's no separate shower which Western people may not be used to. Breakfast was on the light side of what we were used to in Ella and Dhambulla for similarly priced hotels. The staff was pretty inattentive and I had to ask for bottled water 3x before it was delivered. There are tons of other accommodations, restaurants, and beach nearby so I wouldn't recommend this place for anyone looking for a bit of comfort after hard long travel or something more than the bare minimum of a beachside hotel.
by A verified traveler
Good location
Posted 29 Dec 2016Loud music starts at 8pm till 11pm
Staff very friendly n helpful
Fantastic beach walk
Nice fresh fish n chips
by A verified traveler
Posted 2 Dec 2016 on Hotels
Strong wave sweeping on the coast very frequent. Great breakfast with tasty food.
by A verified traveler
Posted 22 Nov 2016 on Hotels
We really loved sleeping with the sound of the waves. Also breakfast was great on the Beach. Loved this place
