Ratings based on 982 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
There were no cup in the room, we asked the stuff, she told me there were no cup.
Comment from Hotel Management
19 Nov 2024 by Hotel Management , Hotel Management
Dear Ming, Thank you for your feedback. We apologize for the inconvenience of not having cups available during your stay. This does not meet our usual standards, and we are addressing this oversight with our team to ensure that such essentials are always provided in every room. We value your input as it helps us improve the guest experience. We hope to have the opportunity to better serve you on your next visit. Sincerely,Hotel Management
by A verified traveler from Chula Vista
Posted 17 Nov 2024
by A verified traveler
Posted 10 Nov 2024
Fire alarms were blaring upon checkin
Comment from Hotel Management
11 Nov 2024 by Hotel Management , Hotel Management
Dear Uwe, Thank you for sharing your feedback with us. We apologize for the disturbance caused by the fire alarms upon your check-in. Our team takes safety very seriously, and the alarms are part of our commitment to maintaining a secure environment. We understand this may have impacted your arrival experience, and we are working to ensure smoother operations moving forward. We appreciate your understanding and look forward to welcoming you back for a more comfortable stay.Sincerely,Hotel Management
by A verified traveler from auburn
Posted 10 Nov 2024
Quiet room, comfortable bed, great breakfast
Comment from Hotel Management
11 Nov 2024 by Hotel Management , Hotel Management
Dear Isaac, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the quiet room, found the bed comfortable, and appreciated our breakfast offerings. It’s our goal to provide a relaxing stay and a great start to each guest's day with a satisfying breakfast. Your positive comments mean a lot to us, and we’re thrilled to have met your expectations. We look forward to welcoming you back to Extended Stay America for another enjoyable visit soon.Sincerely,Hotel Management
by A verified traveler
Posted 25 Oct 2024
Close to Breakfast places
Comment from Hotel Management
26 Oct 2024 by Hotel Management, Hotel Management
Dear Marilyn, Thank you for sharing your thoughts about your recent stay. We are pleased you enjoyed your time with us overall. We aim to provide every guest with an excellent visit; therefore, we apologize if your stay was not exceptional. Thank you for being our guest, and we look forward to your next visit.Sincerely,Hotel Management
by A verified traveler
Posted 20 Oct 2024
by A verified traveler
Posted 19 Oct 2024
Nothing
Comment from Hotel Management
20 Oct 2024 by Sincerely, Hotel Management, Hotel Management
Dear Temesgen,Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
by A verified traveler
Posted 16 Oct 2024
by A verified traveler
Posted 15 Oct 2024
Convenient location, staff was friendly.
Nice lighted parking lot.
Hallways smelled like cigarette smoke. Rooms not very soundproof, heard our neighbors.
Comment from Hotel Management
16 Oct 2024 by Hotel Management, Hotel Management
Dear Lisa, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. We are happy that our hospitality and location helped make this a pleasant experience for you. We hope to welcome you back in the future.Sincerely,Hotel Management
by A verified traveler
Posted 4 Oct 2024
Friendly staff nice place to stay
Comment from Hotel Management
5 Oct 2024 by Hotel Management, Hotel Management
Dear gary, Thank you for your kind words! We're delighted you enjoyed your stay and that the team made a positive impression. At Extended Stay America, we strive to create a welcoming environment for all guests, and it's lovely to hear that our efforts made your visit enjoyable. We look forward to your next stay with us!Sincerely,Hotel Management
