Ratings based on 940 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
by A verified traveler
Posted 27 Sep 2024
I cannot believe this is a Marriott hotel! First let me start off by saying that we were greeted very well at check in. The staff was very friendly and helpful. But once we got to the room I was absolutely disgusted. I am not normally a really picky girl when it comes to hotel rooms. We were only there to sleep and then back to our travels the next day but the room was disgusting. This hotel was the most expensive out of the 3 that we booked on our trip and by FAR the filthiest! The shower doors were very dirty with soap scum.The bathroom shower had big black LONG hair in two different spots on the floor. The hair continued in the corner of the bathroom tiles. These weren't like little hairs that maybe got missed by a broom and a mop, these were very long hairs. There was hair in the sink of the bathroom and there was a BIG patch of mold in the upper corner of the ceiling. All of these problems were in the bathroom. One of the places that should be the cleanest. Also, they tell you that breakfast is from 7-10, but be prepared to order and pay. It is not complimentary. They do have complimentary coffee, but no creamer. If you are a coffee drinker, hope you like half and half because that is all they have. There was a lady at the desk when we were checking out trying to get a room and it was mostly full and I ALMOST told her not to bother, stay somewhere else. I have been told my locals that the Holiday Inn Express is very clean!
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Taylor, Hotel Management
Dear Felipe,Thank you so much for taking the time to leave positive feedback!We are so glad that you enjoyed your stay and we hope to welcome you back soon.
by A verified traveler from Robbinsdale
Posted 18 Sep 2024
Overall the property was clean, quiet and safe. The staff here is amazing.
The negative. The property needs some updating, it is showing it's age. It is nothing terrible but there is obvious wear in the rooms and around the property.
But in conclusion, this is a very good hotel.
Comment from Hotel Management
19 Sep 2024 by Patrick, Hotel Management
Dear Patrick,Thank you so much for taking the time to leave us posititve feedback!We're glad that you enjoyed your stay and look forward to servicing you again in the future.
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
19 Sep 2024 by Taylor, Hotel Management
Dear Celina,Thank you so much for taking the time to leave us posititve feedback!We're glad that you enjoyed your stay and look forward to servicing you again in the future.
by A verified traveler
Posted 4 Sep 2024
Clean, nice and safe place to stay. Convenient location for what we needed.
Comment from Hotel Management
19 Sep 2024 by Taylor, Hotel Management
Dear Christine,Thank you so much for taking the time to leave us posititve feedback!We're glad that you enjoyed your stay and look forward to servicing you again in the future.
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
19 Sep 2024 by Taylor, Hotel Management
Dear Jeff,Thank you so much for taking the time to leave us posititve feedback!We're glad that you enjoyed your stay and look forward to servicing you again in the future.
by A verified traveler
Posted 31 Aug 2024
Comment from Hotel Management
19 Sep 2024 by Taylor, Hotel Management
Dear Anthony,Thank you so much for taking the time to leave us posititve feedback!We're glad that you enjoyed your stay and look forward to servicing you again in the future.
by A verified traveler
Posted 30 Aug 2024
It was very quiet place to stay few days also very nice and beautiful neighborhood. We didn’t like the breakfast option at all. Also the bad side of all was our room wasn’t clean probably. We found old box of donuts under the bed, it was really bad. I told the receptionist to inform their team.
Comment from Hotel Management
19 Sep 2024 by Taylor, Hotel Management
Dear Netsanet,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this type of experience from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area and sincerely appreciate your feedback.
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
19 Sep 2024 by Taylor, Hotel Management
Dear Karla,Thank you so much for taking the time to leave us posititve feedback!We hope that you enjoyed your stay and look forward to servicing you again.
