Ratings based on 614 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
GOOD
by A verified traveler
Posted 22 Nov 2024
Big room condition with corridor, bed not so bad, huge parking area
by A verified traveler
Posted 9 Oct 2024
Good location, large room, clean condition...
by A verified traveler
Posted 1 Sep 2024
by A verified traveler
Posted 31 Aug 2024 on Hotels
by A verified traveler from Sacramento
Posted 23 Aug 2024
I don’t want to say this but the experience I had I don’t want anyone else to have so here it goes. It was awful- ruined my entire trip to the point I had to cut it short. The hotel is filthy. Our first room’s bathroom had black mold. I contacted the front desk and Expedia- they first said they would clean it and no one came. Then after a long time finally I contacted them again and they said that they would offer another room. The other two rooms we saw were also not great and one of the other ones also had black mold so I went with the one that seemed ok.
At night we noticed the headboard which had a layer of dirt. The pillows smelled like wet dog and we couldn’t handle it. Then to top it off it felt really eerie so we kept one of the lights on but were kind of scared, then went to sleep.
In the morning we decided that there was no way for us to continue and cut the whole trip short as these issues were too much for us and we really didn’t want to keep changing rooms or hotels as we had a lot of luggage.
Just beware- some of the staff is nice and some is just not. Hassle to try to talk them into refunding anything as I had paid for 3 days and Expedia said it was up to the hotel.
by A verified traveler
Posted 23 Jul 2024
The facilities are abit old but functioning. I wished they provided better room slippers. The floor is really cold especially at night. Also, the ironing board is shared amongst the level/hotel, which is a first for me. Really wish that there were hooks in the toilet for me to hang my clothes. The hotel is on top of the hill, so please hail a taxi from the bus terminal especially if you have luggage! (Cost 15RM)
by A verified traveler
Posted 7 Jul 2024
The property is nice & clean. The rooms are spacious. There are other sports activities and play area for kids.
Comment from Hotel Management
15 Jul 2024 by Felix Kah, Hotel Management
Dear Abdul,Thank you for your review! We're pleased to hear you enjoyed our clean property, spacious rooms, and the sports activities and play area for kids. We hope to welcome you back soon!Best regards,Felix KahResident Manager
by A verified traveler
Terrible place… not worth even if it is free!
Posted 8 Jun 2024 on HotelsRun down place… not worth even if it’s free!
Comment from Hotel Management
15 Jun 2024 by Felix Kah, Hotel Management
Dear Maheshkumar,Thank you for your feedback. We apologize for falling short of your expectations. We continuously strive to improve our facilities and services. Your comments will help us address areas needing attention. Please accept our apologies for any inconvenience caused.Best regards,Felix KahResident Manager
by A verified traveler
Not bad
Posted 21 May 2024 on HotelsRoom was big and view from balcony was great, but the bathroom is not in the best condition and needs to be replaced. Breakfast was included with stay and pretty good.
Comment from Hotel Management
30 May 2024 by Felix Kah, Hotel Management
Dear guest,Thank you for your feedback! We're glad you enjoyed the spacious room and balcony view. We apologize for the bathroom condition and assure you we'll address it promptly. It's great to hear you liked the breakfast. We appreciate your comments and hope to welcome you back for an improved experience.Warm regards,Felix KahResident Manager
