Ratings based on 145 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2021
by A verified traveler
A just comfortable place to sleep
Posted 14 Sep 2020 on HotelsI think I booked for a bigger room but was given a standard (cheaper) room. It was for 1 night, so I didn't bother. Surrounding was nice, and very near to eatery and shopping. No shoes inside, NO TV, and no coffee/tea maker in room. We need to walk down to the common pantry to make coffee or noodles. Main door closed after 10pm and opened at 8am. No security.
by A verified traveler
Posted 7 Sep 2020
by A verified traveler from london
Posted 15 Mar 2020
Great location. friendly and helpful staff. clean hotel.
Comment from Hotel Management
23 Apr 2020 by Leah, Hotel Management
Dear Rosie,
Thank you so much for this wonderful review! We're thrilled to know that you've had a great time with us. Your comfort and satisfaction are important to us, and we're proud that we're able to provide these to you. With ZEN, you can be sure to get the best value for money accommodation. We can't wait to welcome you back!
Best Regards,
Leah
by A verified traveler
Posted 10 Feb 2020
Nice decoration. Bed is comfort too
Comment from Hotel Management
28 Apr 2020 by Leah, Hotel Management
Dear ZEN Guest,
Thank you so much for this wonderful review! We're thrilled to know that you've had a great time with us. Your comfort and satisfaction are important to us, and we're proud that we're able to provide these to you. With ZEN, you can be sure to get the best value for money accommodation. We can't wait to welcome you back!
Best Regards,
Leah
by A verified traveler
ok stay
Posted 31 Jan 2020 on HotelsThe house is beautiful. Although the room we stayed in was wet and mouldy. Our clothes and the towels were moist. Part of the staff was very friendly, the other part not so much. breakfast was simple but good.
by A verified traveler
Posted 18 Jan 2020 on Orbitz
The staff were very welcoming and made things very easy for us. We made a lot of requests from extra blankets to bus tickets and they were able to meet our needs. The light breakfast also made our packed days easier to handle. The property is in a quieter part of the town, which makes seeping much easier. The location is also close to many good food spots, including Singh Chapati (this is probably the best spot in the area). The front desk is open till 10pm so please keep that in mind if you plan to check in any later than that.
Comment from Hotel Management
21 Jan 2020 by Bea, Hotel Management
Dear ZEN Guest,
Thanks for giving us your feedback. It's great to know that location is very convenient for all your needs. With ZEN, you can be sure to get the best value for money accommodation. See you soon.
Best regards,
Bea
by A verified traveler
Posted 15 Dec 2019
Great location with lot of restaurants and shops nearby. Clean and spacious rooms with balcony.
One thing i didn't like was that the bedsheets get cold because of the cold humid conditions. Probably should get some warm sheets.
Comment from Hotel Management
20 Dec 2019 by Bea , Hotel Management
Dear ZEN Guest,
Thanks a lot for a positive feedback. We're thrilled to hear that you enjoy your stay with us and the location is suitable for you. At ZEN Rooms you can ensure the best value of money for your stay.
Best regards,
Bea
by A verified traveler
Fairly good but in need of improvements
Posted 8 Dec 2019 on HotelsWe stayed in this guesthouse for three nights and were just about happy with our accommodation. The location is good, just off the main streets of Tanah Rata, which is basically a quiet village in the Cameron Highlands although it is the biggest hub there. The whole place look nice, very clean and we also slept well and that was another plus. But ... it could be a jewel but fails to deliver on a few fronts ... showers were hot but really weak and water in the basin was only cold so that was annoying. There is no TV in the rooms. Breakfast options were also quite limited and there was no flexibility to get it outside their 8 to 10am time (ie nothing was provided in the day we left at 7am) and you would expect a little more flexibility by a guesthouse. To be fair I could not see better accommodations in the vicinity but I was expecting a little bit come comfort
Comment from Hotel Management
13 Dec 2019 by Bea , Hotel Management
Dear Paolo,
Thanks a lot for taking the time to review your stay. We are sorry to know that you didn't like your stay with us this time, we can assure you that we are continuously working on improving our customer experience and your feedback is helping us and we will re-audit the property within the next 2 weeks to make sure everything is good for our customers' comfort.
Best regards,
Bea
by A verified traveler
Posted 19 Sep 2019 on Hotels
