Ratings based on 109 Verified Reviews

4.2 out of 5
88% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Burbank

Posted 12 Oct 2024
Great stay.
2 out of 5
by A verified traveler

Posted 17 Mar 2024
Conflicted. The location is great. Room was dirty in ways you don’t want a room to be dirty. There were parts missing in shower so I had to hold the wand to shower. Tub always nice. Paid a lot of this room so didn’t feel the delivery of service matched that. The food was pretty bad and the service was not great overall. Didn’t feel sanitary in how food and dishes around food handled. Loved the area and the hotel staff did try but this place as others have said needs to do some work to improve.
4 out of 5
by A verified traveler

Posted 8 Aug 2023 on Hotels
The bathroom had a pretty funky smell that never went away, and it seemed that their answer was to put a tiny bag of potpourri next to the toilet, but it could have used a more thorough cleaning. Otherwise, a very nice and helpful staff, great free shuttle for local hikes, and decent breakfast and dinner. Quiet and lovely spot by the river where many people were enjoying the water.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Apr 2023 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Apr 2023
4 out of 5
by A verified traveler

Wonderful Traditional Japanese stay

Posted 7 Mar 2020 on Hotels
This is a great traditional Japanese place to stay and located 15 min by shuttle or bus from Hongu shrine and world heritage center. It’s on the river and the staff is friendly, onsen inside and outside (during season) and access to hot springs river out the door. It’s traditional futon sleeping with in room Japanese bath. Plenty of space and welcoming service. All meals are scheduled if you are going to eat at the Inn. Food is wonderful and classic Japanese only.
5 out of 5
by A verified traveler

fantastic

Posted 13 Jan 2020 on Hotels
Room was very comfortable and stylish. River Onsen was busy, but fun. They allowed tattoo's both inside and outside onsen. Service was amazing. Dinner service could have had some explanation of the food offered or a menu.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 28 Nov 2019
4 out of 5
by A verified traveler

Posted 30 Oct 2019 on Hotels
Nice area but very far away, nice to play in the river with hot spring water come up from the river bed !
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 8 Aug 2019
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