Ratings based on 20 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.3 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Aug 2024
Would not recommend staying here at all. We were literally the only guests staying at this hotel and I’m assuming to save costs, the lights were always shut and nothing was available. In the morning, we had one egg and a bun for breakfast and was left to dine in an empty restaurant. There was not a single person present after cooking and serving us our plat of food. We couldn’t even ask for water or tea refill. The front desk was also extremely unhelpful and incompetent. We are aware cat Tien is inconvenient to get to, and asked about options to leave the hotel to travel to Ho Chi Minh City. We had gone to the jungle for the day and ready to head south. We asked about bus schedules, taxis, private car, what the options were. It was 3:00 pm and they said there are no more buses available. I showed them on the website of another hotel which lists that buses were leaving out of cat Tien every other hour. They made some calls and said they are not available. In the end, I called the other hotel and asked if they could help me arrange transit to travel to Ho Chi Minh City, and they promptly arranged a taxi to pick us up, and dropped us off at a location to take the bus to Ho Chi Minh City. The driver even waited with us until the bus arrived! We were so grateful for their service, and so upset at the staff at the cat Tien jungle lodge. This hotel appears to take large international tour groups and we likely stayed during the off season. Would not stay or recommend this place.
by A verified traveler
Disappointing experience;terrible customer service
Posted 29 Jul 2024 on HotelsLooks amazing in the photos and to be fair the room was comfortable, though not especially clean - particularly the bathroom - and although the beds were clean and comfortable there were holes in the mosquito nets (fortunately we had brought our own). However the biggest disappointment was with the attitude of the staff. I don’t think I’ve ever stayed anywhere with such a poor attitude to customer service. The staff seemed simply uninterested in our presence; no orientation about the park or local area was given; the hotel had a restaurant and bar but the bar was never open and the restaurant only offered for dinner on one of the two nights of our stay, and only then because I had requested this in advance, when I booked the room. The local village is really quite small and there are few other options - if we hadn’t planned ahead by making our own arrangements for an evening meal with a home stay along the road, I doubt we would have found anything to eat on our second evening. We were truly shocked by the lack of information or interest in making our stay comfortable. A very disappointing experience.
by A verified traveler
Posted 12 Apr 2024
by A verified traveler
Lovely welcome
Posted 20 Mar 2024 on HotelsPerfecf location. Nice pool. Really nice service at reception.
by A verified traveler
Wonderful gem of a hotel perfect location 5 stars
Posted 18 Dec 2023 on Hotelsi really enjoyed my stay here, the lodge is perfectly located near the ferry where you can cross into the jungle., and enjoy nature at its best. As for the lodge itself my room was clean and spacious. Breakfast was lovely. Beautful fresh local fruit.
The staff were always happy, smiling and helpful. Making my stay here very special and memorable.
The lodge owner Ms Phwong was a great help with her local knowledge. She spoke perfect English which was so helpful. I had 8 nights here and enjoyed every minute.
I would happily recommend this gem of a hotel. It was everything i could of asked for and more.
by A verified traveler
Posted 14 Oct 2020 on Hotels
Lovely, friendly, clean, cozy family bungalow with peacefull veranda
Comment from Hotel Management
21 Oct 2020 by Guest service, Hotel Management
Thank so much with your comment
by A verified traveler from Dundee UK
Posted 2 Oct 2019
Situated just a minutes walk from Cat Tien park entrance.
Recommended
for Everyoneby A verified traveler from Toronto, Canada
Nature Paradise
Posted 15 Jul 2018
Pros: Pros:
Location
Cleanliness
Pool
Service
Food
Our recent stay at Cat Tien Jungle Lodge was an unforgettable experience. The lodge is situated just steps from the Cat Tien ferry and adjacent to the Dong Nai river. It's proximity to the park and river provides excellent bird watching opportunities. The jungle lodge itself offers a great menu with authentic vietnamese dishes at reasonable prices. Personally, I recommend the lemongrass chilli chicken! The lodge provided great service and comfortable cleanliness. Great facility, service, and location all in one.
by A verified traveler from California, USA
Posted 8 May 2018
Cat Tien Jungle Lodge is located just outside Cat Tien National Park. It's a perfect location for excursions into the park. The staff was very friendly and helpful. In fact, the owner of the hotel who happened to be visiting the hotel, made a sincere effort to make sure my stay was enjoyable and accommodating. Daily breakfast buffet included mixture of Western and Vietnamese foods to choose from. My room was clean and quite spacious, with French doors that opened to a patio with an adjacent Koi pond. My only annoyance was my room WIFI was weak and inconsistent. I finally resorted to going to the lobby for a solid WIFI connection. I think my room location may have been a factor (ground floor) because the lobby and restaurant WIFI connection was always strong and consistent. I would not hesitate to stay at Cat Tien Jungle Lodge again.
by A verified traveler
Posted 1 Feb 2018 on Hotels
We had a very brief stay at Jungle Lodge. The staff were all very friendly and keen to please. Our room was spacious and comfortable. Only 6 guests there the night we stayed, so very quiet. We did an early morning river trip and visited the best sanctuary. Wish we’d been able to stay for longer to explore the National Park at Cat Tien. The Lodge is by no means perfect. The meals we ate were very tasty. Some westerners may find the food offering, particularly breakfast and the way coffee is served, not to their liking. Hint boil the water and serve hot. New poolside furniture needed to make sitting by the pool more appealing.
We were driven back to Saigon by the owner, Gary. It was wonderful to hear detailed history of Vietnam en route. He also discussed at length his plans for Jungle Lodge and providing opportunities for the local people, as well as his commitment to wildlife conservation. We wish Gary and his team well.
