Ratings based on 640 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from tamuning
Posted 19 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Belle, Hotel Management
Hafa adai Janelle,Thank you for taking the time to leave your review.We hope you consider us again next time.Warm regards,Belle
by A verified traveler
Posted 14 Nov 2024
Hotel and staff were great. But they need some serious improvement on the wifi and the bed. I couldn’t t get a signal inside the room . And the bed was so hard. But all in all , it was a good vacation. Other than accepting the hard bed and no wifi service, i will definitely be glad to stay at Wyndham hotel again .
Comment from Hotel Management
19 Nov 2024 by Belle, Hotel Management
Hafa addai Kayana,Thank you for taking the time to leave your review. I am glad to hear that you have a satisfactory stay.Your feedback has been relayed to our respective department. We apologize for the inconvenience. We look forward seeing you again next time.Warm regards,Belle
by A verified traveler
Posted 10 Nov 2024
Wifi needs improvement.
Comment from Hotel Management
19 Nov 2024 by Belle, Hotel Management
Hafa adai Clar,Thank you for your review. Your feedback has been relayed to management.We hope you consider us again next time.Warm regards,Belle
by A verified traveler
Posted 6 Nov 2024
I like its feel of seclusion away but closer to airport, shopping areas and town.
Comment from Hotel Management
18 Nov 2024 by Belle, Hotel Management
Hafa adai Patterson,We are delighted that you have an enjoyable stay with us. Our location is very ideal for business travelers as we are conveniently located near the airport and close to Guam's tourism and business districts, including the popular Tumon Bay. We look forward seeing you again on your next trip to Guam.Warm regards,Belle
by A verified traveler
Posted 15 Oct 2024
Hotel facilities were OK. Room was newly remodeled. My biggest complaint is that the main elevator was not working, forcing me to haul my luggage all the way to the back of the hotel, use the back elevator, then haul my luggage all the way to the front of the hotel where my room was on the second floor. This REALLY
pissed me off.
Comment from Hotel Management
18 Nov 2024 by Belle, Hotel Management
Hafa adai Thomas,Thank you for taking the time to leave your feedback. We apologize for the inconvenience during your stay with us. The Lobby elevator has been down pending arrival of the parts during our stay.I am happy to share that the Lobby Elevator is now fully functional that allows our guests to have two fully functional elevators as well as access to stairs.We hope that you consider us again on your next trip to Guam.Warm regards,Belle
by A verified traveler
Posted 14 Oct 2024
value for the price
Comment from Hotel Management
12 Nov 2024 by Belle, Hotel Management
Hafa adai Charles,Thank you for your valuable feedback. We hope you consider us again on your next time.Warm regards,Belle
by A verified traveler
Posted 7 Oct 2024
The only reason for the high ratings is the customer service. They were able to accommodate and went over and beyond expectations for my special request.
Comment from Hotel Management
12 Oct 2024 by Belle, Hotel Management
Hafa adai Mel,We are delighted that you enjoyed your stay. We take pride in delivering exceptional service to our guests. We look forward to seeing you again in the near future.
by A verified traveler
Posted 25 Sep 2024
Nice and friendly front desk staff. Not too far away from shopping. Clean rooms and surroundings. Only negative for me is the bed. A bit hard.
Comment from Hotel Management
25 Sep 2024 by Belle, Hotel Management
Hafa adai Rachel,Thank you for choosing us, Wyndham Garden Guam. We are delighted to know that you enjoyed your stay with us, staff and close vicinity of the hotel to the shopping malls. Your feedback about the bed will be shared to the respective department. Again, thank you for review and we hope you consider us again on your next trip to Guam.
by A verified traveler from El Cajon
Posted 10 Aug 2024
Room was clean and the staff was wonderful. Internet kept going in and out and was extremely slow. There is no place to put your clothes (no drawer space). The safe didn’t work. No shelves/counter space in the bathroom. Beds were extremely small. Strong odor of mildew in the room.
Nice staff and clean. Overall, I’d never stay here again.
Comment from Hotel Management
14 Sep 2024 by Belle, Hotel Management
Hafa adai Kenneth,Thank you for taking the time to review our hotel.We are delighted that you found the room clean and were impressed with our friendly and helpful team members.We have noted your feedback and have conveyed your comments to the relevant department, which is working on improvements.Thank you for staying with us, and we look forward to another chance to serve you.Warm regards,Belle
