Ratings based on 124 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2019 on Hotels
Comment from Hotel Management
12 Nov 2019 by Tricia , Hotel Management
Hi You Jin,
We are sorry for your experience. Please feel free to contact us to let us know what happened. Thank you!
by A verified traveler
Posted 30 Sep 2019
The apartment was so clean, things inside were pretty and complete. Location was perfect for my family.
Comment from Hotel Management
2 Oct 2019 by Tricia, Hotel Management
Thank you, DJ! Im glad you enjoyed your stay.
by A verified traveler
Great stay
Posted 29 Sep 2019 on HotelsLocation was 5 minute drive to Micronesia mall and to Tumon. Best to rent a car when booking in this place. Great space, perfect for families, very clean. Kitchen was well equipped. Tv had a lot of cable channels :) Washer and dryer available.For check in, best to inform the hotel in advance regarding arrival time. Enjoyed our stay, we will be back!
Comment from Hotel Management
29 Sep 2019 by Tricia , Hotel Management
Thank you for staying with us! We are so glad we enjoyed your stay.
by A verified traveler
Posted 23 Sep 2019 on Orbitz
Comment from Hotel Management
28 Sep 2019 by Tricia , Hotel Management
Thank you for your feedback. Please let us know how we can improve our service.
by A verified traveler
Posted 13 Aug 2019 on CheapTickets
수건외엔 아무것도 없으니 다 챙겨가세요
전 수건도 모자랄까봐 더 챙겨갔어요 세탁기 건조기있어서 빨아서 사용했구 조용하구 좋았습니다
by A verified traveler
Posted 12 Aug 2019
It is adequate to family with large members.
Good acess, Good condition, quite environment
Comment from Hotel Management
12 Sep 2019 by Tricia , Hotel Management
Thank you for your feedback! We hope to have you back in Tumon Bel-Air.
by A verified traveler
Posted 28 Dec 2018
My reservation wasn’t received, and the gate was closed, there was no body when we got there. We were with our children 4 year old and 1 year old twins, so I was so worried
Comment from Hotel Management
15 Jan 2019 by Tricia , Hotel Management
Thank you for your taking time in sharing your feedback. We apologize for the miscommunication that happened.
We hope you enjoyed your stay in Guam.
by A verified traveler
Not up to expectations
Posted 25 Aug 2018
Pros: It is spacious. Two carpark space per house.
Cons: Housekeeping is standard, why would people come to clean the house when they are on vacations? The place needs to be kept much cleaner in the first p
Location: Maru Restaurant is excellent, nearby.
A 3-bedroom house charging HKD$3k per night in Guam, I'd be expecting more.
The place is rather dirty, the floor was oily, couch was dusty, bedsheets had stinks. The worst part is - you are supposed to clean the house else you need to pay USD$60 for house keeping. They won't even come to do the trash for you. 3 bedrooms you get 6 towels but if you need more (water activities etc), they won't give you additional, they will ask you to wash them. We had to ask for a hairdryer. Wifi was broken for the first 2 days and we had to ask them to fix it. Don't expect immediate service when you call, a typical wait is 1 hour, but to be fair, if they tell you 1 hour, they will really be on time.
Good range of kitchen utilities but some of them don't work.
Honestly i am not sure how it got rating 4.2 (when i booked thatz the rating on Expedia)
Comment from Hotel Management
31 Aug 2018 by Reservations, Hotel Management
Dear Kathy,
Thank you for letting us know about your concerns. We will take note of all your concerns so we can improve our service better.
As for housekeeping, it is indicated in Expedia website that there is a fee for housecleaning if you opt to have your unit cleaned.
Have a great day!
by A verified traveler
Posted 11 Apr 2018 on Hotels
The place has a good location, good service.
Comment from Hotel Management
17 Apr 2018 by Reservations, Hotel Management
Hi Ricky,
Hafa Adai!
Thank you very much for you message. We are glad you enjoyed your stay with us.
We hope to see you back in Guam.
by A verified traveler
Posted 28 Sep 2017 on Hotels
