Ratings based on 966 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
by A verified traveler
Posted 2 Dec 2024
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Yumi Oka Admin Assistant to the Director of Rooms, Hotel Management
Dear Ms. Jacklyn,Hafa Adai! Thank you for the fantastic 5-star rating! Glad to hear we met your expectations in every way. If there are any specific aspects of your trip you enjoyed the most experiences or staff members you'd like to share to us, feel free to let us know. We look forward to serving you again soon!
by A verified traveler
Posted 2 Nov 2024
Good
Comment from Hotel Management
3 Nov 2024 by Rachel Cruz - Concierge Manager, Hotel Management
Håfa Adai NOLENE HYN DELOS,Thank you for giving us a great review! We hope that all your expectations were met. It would be an honor to welcome you as our guest again in the future!
by A verified traveler
Posted 25 Oct 2024
My favorite hotel to stay in Guam
Comment from Hotel Management
25 Oct 2024 by Yumi Oka Admin Assistant to the Director of Rooms, Hotel Management
Dear Jared John,Håfa Adai ! We appreciate your great review, and I am humbled to learn that you enjoyed your experience here with us. Your feedback and these are encouraged us to continue to strive to deliver the utmost memorable services to our guests.Thank you again for choosing Dusit Thani Guam Resort and for recommending our Hotel so highly! We look forward to serving you again soon!
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Yumi Oka Admin Assistant to the Director of Rooms, Hotel Management
Dear Ms. Jessica,Håfa Adai ! We appreciate your great review, and I am humbled to learn that you enjoyed your experience here with us. Your feedback and these are encouraged us to continue to strive to deliver the utmost memorable services to our guests so we can progressively achieve the customer-satisfaction with each and every experience we provide our guests. We look forward to serving you again soon here at Dusit Thani Guam Resort!
by A verified traveler from Beverly hills
Posted 6 Sep 2024
Comment from Hotel Management
6 Sep 2024 by Yumi Oka Admin Assistant to the Director of Rooms, Hotel Management
Dear Meylinda,Hafa Adai and thank you so much for your feedback, we truly appreciate it. We are always looking for ways to improve our rooms, service, and location, so please let us know if you have any specifics you would like to share with us. We hope to have the opportunity to provide you the top-shelf service you deserve in the near future!
by A verified traveler
Posted 17 Aug 2024
Easy access to the beach. Break fast buffet was AWESOME.
Comment from Hotel Management
20 Aug 2024 by Yumi Oka Admin Assistant to the Director of Rooms, Hotel Management
Dear Mr. Kazuki, Håfa Adai! Thank you for a great review and for your kind words. We are humbled to know that we were able to meet all your expectations, especially beach access and Breakfast. We appreciate you always support us and would be delighted to welcome you as our guest again in the future!
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Yumi Oka Admin Assistant to the Director of Rooms, Hotel Management
Dear Taeksu, Håfa Adai! Thank you for a great review and for your kind of high scored. We are humbled to know that we were able to meet all your expectations. We appreciate your support and would be delighted to welcome you as our guest again in the future!
by A verified traveler
Posted 8 Aug 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by Yumi Oka Admin Assistant to the Director of Rooms, Hotel Management
Dear Ka Ho,I would like to take this opportunity to express our sincerest apologies because it seemed not being able to meet all your expectations during your most recent visit to our hotel. We will continue to work tirelessly to ensure we can thoroughly provide you and our upcoming guests with a better and more worthy 5-star treatment. I hope that this experience does not mar your overall impression of Dusit Thani Guam Resort and that we will be able to welcome you back to Dusit Thani Guam on many future occasions.
