Ratings based on 278 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
House keeping service wasn’t provided even after my 3rd call to front desk. Our schedule was forced to be changed due to the incident. No apology from the hotel.
by A verified traveler
Posted 27 Dec 2024
by A verified traveler from WALDORF
Posted 24 Dec 2024
STAFF
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Adrian, Hotel Management
Dear Kasio,Håfa Adai from Crowne Plaza Resort Guam!Thank you so much for sharing your wonderful feedback about your recent stay with us. It brings us great joy to know that you enjoyed your experience and that our resort could contribute to a memorable stay.At Crowne Plaza Resort Guam, we strive to create a comfortable and welcoming environment for all our guests, and it’s truly heartwarming to hear that you had an enjoyable time with us. Your positive experience is what motivates our team to continue delivering exceptional service and hospitality.If there was any aspect of your stay that stood out or contributed to your enjoyment, we’d love to hear more! Your feedback is invaluable to us, and it helps us ensure every visit is even more memorable.We can’t wait to welcome you back for another amazing stay, whether it’s to relax, explore, or simply enjoy the beauty of our island paradise.Si Yu’us ma’åse for choosing Crowne Plaza Resort Guam!
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Adrian, Hotel Management
Dear Mr. Cristopher,Håfa Adai from Crowne Plaza Resort Guam!Thank you for taking the time to share your wonderful feedback about your stay with us. We are truly delighted to hear that you had an enjoyable experience, and it’s always rewarding to know that our efforts contributed to your comfort and satisfaction.Creating memorable stays for our guests is at the heart of what we do, and your kind words motivate our team to continue delivering warm hospitality and exceptional service. Whether it was relaxing in your room, enjoying our amenities, or the welcoming smiles of our staff, we are thrilled to know your time with us was special.Si Yu’us ma’åse for choosing Crowne Plaza Resort Guam, and we look forward to welcoming you back to our island paradise again soon!
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Adrian, Hotel Management
Dear Armando,Thank you so much for staying with us at Crowne Plaza Resort Guam and for sharing your experience. It brings us immense joy to hear that you enjoyed your time with us and had a memorable stay!Whether it was the relaxing ocean views, the warmth of our team, or the amenities designed to enhance your comfort, we’re thrilled to know your visit was filled with positive moments. Creating a welcoming and enjoyable atmosphere is our passion, and your kind words truly motivate us to continue delivering exceptional experiences.We can’t wait to welcome you back to our island paradise.
by A verified traveler
Posted 3 Dec 2024
I really love the beach access
Comment from Hotel Management
3 Dec 2024 by Adrian, Hotel Management
Dear Ren,Thank you for sharing your feedback about your recent stay at Crowne Plaza Resort Guam. We’re thrilled to hear that you loved the direct beach access—it’s truly one of the highlights of our resort!There’s something so special about stepping out and being just moments away from the serene waters and breathtaking views of the Pacific Ocean. Whether it’s for a morning stroll, a sunset swim, or simply soaking in the beauty of Guam’s coastline, we’re delighted that you enjoyed this part of your stay.We hope you’ll visit us again soon to create more wonderful beachside memories. Thank you for choosing Crowne Plaza Resort Guam—we look forward to welcoming you back!
by A verified traveler
Posted 2 Dec 2024
Nice resort
Comment from Hotel Management
3 Dec 2024 by Adrian, Hotel Management
Dear Daniel,Thank you for your kind feedback and for choosing Crowne Plaza Resort Guam for your stay! It’s wonderful to hear that you found our resort to your liking.We’re dedicated to creating a relaxing and memorable experience for all our guests, and your words inspire us to continue delivering the warm hospitality and thoughtful touches we’re known for.We’d love to hear more about what made your stay special or if there’s anything we can do to make your next visit even better. Whenever your travels bring you back to Guam, we’ll be delighted to welcome you again.Thank you once more for staying with us, and we look forward to seeing you soon!
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Adrian, Hotel Management
Dear Mr. Darrell,Håfa Adai from Crowne Plaza Resort Guam!Thank you so much for sharing your wonderful experience with us. It warms our hearts to know that you thoroughly enjoyed your stay and that we could contribute to making your time in Guam memorable.From the moment you walked through our doors, it was our pleasure to provide you with the comfort, service, and hospitality that we strive for every day. Whether it was relaxing by the pool, savoring delicious cuisine, or simply taking in the beauty of our beachfront location, we’re delighted that your stay met and hopefully exceeded your expectations.Your kind words inspire us to continue delivering exceptional experiences to each and every guest. We look forward to welcoming you back to our island home whenever your travels bring you to Guam again. Thank you once again for choosing Crowne Plaza Resort Guam.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Adrian, Hotel Management
Dear Mr. Kraig,Thank you so much for sharing your experience with us! We’re thrilled to hear that you had an enjoyable stay at Crowne Plaza Resort Guam. It’s always wonderful to know that our guests felt welcomed and comfortable here, and we're delighted you enjoyed the time you spent with us.Your kind words motivate our team to continue delivering memorable experiences for all our guests. We truly value the time and trust you've placed in choosing our resort, and we’re here to make each visit special. If there was any part of your experience that stood out or helped make your stay extra memorable, please feel free to share – we’d love to know!We hope to welcome you back soon for more wonderful moments here in Guam. Whether you’re returning to explore more of the island, relax by the ocean, or reconnect with us, we’ll be ready to make your next visit just as delightful.
