Ratings based on 49 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Apr 2020
by A verified traveler
Posted 30 Mar 2020 on Hotels
by A verified traveler
An okay experience
Posted 1 Dec 2019 on HotelsCould not contact the person in charge. Although it is self check-in, they left a number for us to contact for queries/emergency/concerns. Our concerns were:
-checklist had missing items to which we were told to report but could not reach their phone or chat app provided
-wifi was down and not fixed the whole duration of our stay
-towels were plenty (a good thing), but did not seem to be cleaned properly
Given it was inexpensive, at the least the host should at least still be available especially if they ask the renters to contact them for concerns.
by A verified traveler from Guam
Posted 21 Oct 2019
We usually have a pleasant stay with this property. However, this stay was not very good the bathroom and floor, etc were all not what we expected. We did contact Kiko to mention our concerns about the cable not working and was informed that this would be resolved but no one acknowledge us as promised. Hopefully, this review is true to its policy and terms because we would like to keep our loyalty as guests atayijg in the future again. Thank you for your time.
by A verified traveler
Posted 27 May 2019
Far out. Clean,commodious,nearness to stores.But, I was in terrible situation that I was waked up by sudden call in the middle of night, your bad arrangement of booking double, booking my room with another client. Two clinents with one room. What's the problem with your booking system? I thought some burglers barging into my room at night with calling to open the door from outside. Do you immagine how my family felt at that time? Even I thought of calling police. How this kind of happening is possible? I didn't get any apology from your side. I demand to reform your checking in system that might bring forth same problem to come any time without communication ways, particularly weekends.
by A verified traveler
Needs Some General Maintenance and Cleaning
Posted 12 May 2019 on HotelsSix night stay to visit family in Guam. One year ago we had previously stayed st the Alupang Residence, and found it acceptable, clean, and maintained. However, the unit which we stayed in on this visit was very much in need of some care. Cracked roof in bathroom, mold around entire bathtub, baseboard pulled away from wall in several rooms, area around kitchen sink was pretty filthy, and noisy a/c unit in one bedroom. For what it is, I suppose it is an okay, budget-minded accommodation, however, I doubt we would stay here again.
by A verified traveler from Guam
Posted 2 May 2019
Everytime we stay the accommodations are wonderful! We do not have anything negative to report. The managment takes good care of the individual apartments and we have to report that we prefer to stay with you than the hotels!
We will be back again for sure!!!
by A verified traveler
Posted 22 Apr 2019 on Hotels
by A verified traveler
Posted 13 Feb 2019 on Hotels
by A verified traveler
clean two bedroom flat
Posted 23 Dec 2018 on HotelsIt's a clean and cozy two bedroom flat suitful for family.
Location is ok with a rent car.
Alupang's Wifi was the best among three hotels we stayed.
