2/10 Terrible
Juan
Traveled with family and small children
Dec 2, 2024
Disliked: Staff & service
I arrived at the property with my wife and 2month old son. I called ahead and was told there would be a crib upon arrival. It wasn’t. I went down to the front desk and spoke to Michael who informed the crib would be taken shortly to my room. It wasn’t. I called from my room around 45minutes later and inquired about the crib. I was told by the front desk they would call me back. They didn’t. I called again and was told that housekeeping was gone for the night and that it was impossible to get a crib. I was assured that the manager would get in touch with me the following morning and I would get a crin up to the room. Neither of these two things happened either. I ended up buying a crib at Walmart. Extremely disappointed with the service and the lack of sensibility.
Juan
Stayed 2 nights in Nov 2024