Ratings based on 4,347 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jan 2025
For our short trip, this was a perfect place to stay. We have two young kids and they absolutely loved the heated swimming pool while my husband and I could have dinner at the poolside restaurant patio.
by A verified traveler
Posted 20 Jan 2025
My stay here was actually the worse. My room was on the 4th floor (only room available due to high volume at the hotel this weekend) which wasn't a problem. However, my 1 year old grandson was walking in the room and we got security sent to our room multiple times just because he was heard walking around the hotel. It was very frustrating especially for the amount of money I paid just to stay there for 2 nights and how other people act like children dont stay at the hotel. Also the night we checked in to the room our toilet was broken. It was very inconvenient because we had family come visit and sit with us for a while and they had to go use the restroom at the pool. Another complaint I had was I went to the front desk to ask of housekeeping could come and give us fresh towels and some more toilet paper and the man at the desk at the time told me that housekeeping only works on Tuesdays and Thursdays of every week which is disgusting especially considering that everyones germs are literally just staying in the suite until one of those days to come to get cleaned. And we had to go in out of our way to buy our own toilet tissue for the remainder of our stay. Overall our stay wasnt great at all and may not be back. Too many issues for one weekend.
by A verified traveler from Rome
Posted 20 Jan 2025
The accommodations were very clean but dated. The tub finish was peeling off. The view was disappointing. I chose Bay view but after arriving would select pool/bay view. I would stay again for short trip but would not choose for an actual vacation. The food onsite was good and staff friendly but overall disappointed in view, room, and choice in general
by A verified traveler
Posted 19 Jan 2025
Great Stay
Excellent Staff
by A verified traveler
Posted 19 Jan 2025
Not suitable.
Pre paid Expedia local taxes. Charged me again $66 again
by A verified traveler from Fargo
Posted 19 Jan 2025
Upon arrival, we had issues with uber being granted access to enter the property to drop us at the door as well has when they picked us up. If the property is providing free uber from airport for your guests, you should let them have access to drop off at the front door. A couple of us have walking issues. then to top it off when we arrived the elevator was broken, I understand that stuff happens but then they should have offered assistance since rooms started on 2nd floor as well as check in. one of my rooms fortunately was on the same floor as check in, other room they tried to assign to 3rd floor after me telling them we couldn't go up the steps with our luggage, and no offer to assist with that. The internet was not great. the rooms were ok but need some maintenance. Like cupboard doors that don't close all the way. area rugs would be nice since its tiled floors and they were cold. Also front desk needs to listen to the guests when checking in, she kept trying to give us parking passes, after she had booked us an Uber, twice. Apparently didn't hear us the 2 times we told her we came in the Uber they provided. Also confused by having to sign off that my room was clean and acceptable before I even saw my room. Seems weird you would agree to something you haven't seen yet.
This place looked awesome by the pictures, we got in a little later, grateful there was a food shack open on the property. Food was so/so. Location was great tho, view was great except some prop damage
by A verified traveler
Posted 15 Jan 2025
Very nice place.
by A verified traveler
Posted 14 Jan 2025
Enjoyed our three night stay. Close to TPA.
by A verified traveler
Posted 9 Jan 2025
Check-in was easy. Staff members were friendly. Room was clean and spacious. All good for the price.
by A verified traveler
Posted 6 Jan 2025
Comment from Hotel Management
7 Jan 2025 by Customer Service, Hotel Management
minghui, thank you for staying with us at Sailport Waterfront Suites. We're thrilled you enjoyed your experience and hope to welcome you back soon.
