Ratings based on 975 Verified Reviews
3.5 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Big Al, Hotel Management
Dear ArtiAs General Manager I take all reiews ver seriously and do address them. I apologize for your stay with us but with no comments indicated it is difficult for me to find out what the isues you encountered and will do my best to find out what room you were in . If you have a chance please let me know the problem. Our intention is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and again apologize that we failed to have met your expectations but hope you give us another chance when back iin the area.Best RegardsAllan KellerGeneral Manager
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Big Al, Hotel Management
Dear RobertAs General Manager, I can assure you all ratings and reviews are taken very seriously and do address them accorkingly and I apologize for your stay. Robert, you gave us a 1 rating with no comments indicated so it is very difficult for me to address them. If you have a chance please let me know the issues and I will try to find out what room you were in. Our goal is to provide Exdellent Customer Service along with High Quality Standards to all hotel guests anda again apologzie that we failed to have met your expectatons. The staff and I hope you give us another chance when back in the area.Best RegardsAllan KellerGeneral Manager
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Big Al, Hotel Management
Dear DarnellThank you for choosing the Ramada Hotel Temple Terrace. I am glad your recent stay with us was Very Enjoyable and did not encounter any issues. If you have any suggestions for further improvements please let me know so it can be addressed. Our goal is to provide Excellent Customer Serice along with High Quality Standards to all hotel guests and pleased we met yoiur expectations. The entire staff and I hope to see you again at our location when back in the area.Happy HolidaysAllan KellerGeneral Manager
by A verified traveler
Posted 15 Dec 2024
It was great
Comment from Hotel Management
16 Dec 2024 by Big Al, Hotel Management
Dear JohnThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your stay with us was Excellent and did not comment on any issues with the hotel or the facilities plus the 5 rating was appreciated. Our goal is to provide Outstanding Customer Service along with High Quality Standards to all hotel guests and pleased we met or exceeded your overall expectations. The entire staff and I hope to see you again at our hotel when back in the area.Happy HolidaysAllan KellerGeneral Manager
by A verified traveler
Posted 13 Dec 2024
Everything was good.
Comment from Hotel Management
13 Dec 2024 by Big Al, Hotel Management
Dear SusanThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay with us was Very Enjoyabel and did not comment on any issues and everything was good. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope to see you again at our facility when back in the area.Happy HolidaysAllan KellerGeneral Manager
by A verified traveler
Posted 12 Dec 2024
It was priced reasonably, the rooms are nice, the beds and pillows are nice..the staff was very nice from check in to check out..also there is an IHOP in the parking lot..the IHOP drinks are expensive so it’s a good thing that this property has vending machines..my fiance is a Marine that lives Tampa so I travel often and this is the hotel that I stay every time I come to Tampa..
Comment from Hotel Management
13 Dec 2024 by Big Al, Hotel Management
Dear MoniqueThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your recent stay with us was Excellent and did not encounter any issues plus the 5 rating was appreciated. Our goal is to provide Top Notch Cusotmer Servcie along with High Quality Standards to all hotel guests and pleased we met your expectations. The entire staff and I look forward to your next visit in the Tampa area and pleased you will be staying at our facility.Happy HolidaysAllan KellerGeneral Manager
by A verified traveler
Posted 10 Dec 2024
The property was conveniently located but the room was dirty. The mini fridge rusted, hairs in the bathroom wall, shower, toilet and sink.
Comment from Hotel Management
10 Dec 2024 by Big Al, Hotel Management
Dear BenjaminAs General Manager I can assure you all reviews are taken very seiously and do address them accordingly especially the poor ratings as you experienced. Please accept my apologies and this will be addressed with the staff. All rooms should be fully inspected before renting to any guest and there is no excuse why this was not done. As a hotel traveler myself I certainly understand but glad you brought this to my attention. Our intent is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and again I apologize that we failed to have met your expectations but do hope you give us a second chance when back in the area.Best RegardsAllan KellerGeneral Manager
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Big Al, Hotel Management
Dear DarnellThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay was Very Enjoyable but did not encounter any issues. Our goal is to provide Excellent Customer Service along with High Quality Standard to all hotel guests and pleased we met your expectations. If you have any suggesetions for further improvements please let me know so it can be addressed,. The entire staff and I hope to see you again at our location when back in the area.Happy HolidaysAllan KellerGeneral Manager
by A verified traveler
Posted 2 Dec 2024
The room smelled wet and moist, (I was going to overlook that) . I then saw a bug on the sheets and kept looking and found two more. Took pictures went to front desk…. Was told bed bugs only come out at 3:00 am. That those was cockroaches. She moved us to another room which had knats (bugs) flying in the bathroom.
Comment from Hotel Management
3 Dec 2024 by Big Al, Hotel Management
As General Manager I can assure you all reviews are taken very seriously especially the poor ones and please accept my sincerest apology. If any guest complains of possible bed bugs the first thing we have to do is contact Ecolab our Pest Control Company and have the guest move to another room if they are staying. In addition, any time someone complains of bed bugs we have to pay a significant price to have it investigated but it is worth it. Ecolab has come and there were no signs of bed bugs which is good because if there was the room but be down for a few days to be treated even more. Per Ecolab bed bugs come out late at night and I know this because I have been in this industry for 38 years and have been trained. I am not saying there was not a bug in your room but it was not a bed bug. I do need to find out the other room you were in that had the knats so that can be treated. This time of year we were told to put vineger in the sink and tub drains to try to eliminate the knats but since we have been sold out the last few months it was difficult to get to every room but glad you brought this to my attention. Our intent is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and again please accept my sincerest apologies and hope you give us another chance when back in the area.Best RegardsAllan KellerGeneral Manager
by A verified traveler
Posted 2 Dec 2024
Good
Comment from Hotel Management
2 Dec 2024 by Big Al, Hotel Management
Dear AmhaThank you for choosing the Ramada Hotel Temple Terrace. I am so glad you had no issues with your room or the facilities plus the 5 rating was appreciated. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and pleased we met your expectations. The entire staff and I hope to see you again at our location when back in the area.Best RegardsAllan KellerGeneral Manager
