Ratings based on 2,175 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
My sister and I were evacuated from our homes due to storms. We got 2 separate rooms for 2 nights each. Within 4 hours we had no electricity, one of the rooms smelled like it was smoked in, roaches everywhere and definitely not what I expected from a La Quinta. We actually ended up leaving after one night there. I've always have had pleasant experiences with La Quinta but this made a stressful situation worse
by A verified traveler
Posted 28 Sep 2024
Convenient service
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hello Juan,We appreciate your feedback regarding the convenient service at our hotel. Your satisfaction is important to us, and we strive to provide a seamless experience for all our guests. If you have any further comments or suggestions, please do not hesitate to reach out to our management team.
by A verified traveler
Posted 28 Sep 2024
No power. Handicapped and on 3td floor. No backup power for elevator. No emergency lights. Didn't get free breakfast. Refused to refund us.
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hello Aaron,We regret to hear about the inconveniences you encountered during your stay. Guest safety is our top priority, and we are addressing the power issue to prevent future occurrences. For any concerns regarding compensation, we kindly advise reaching out to our management team directly for further assistance.
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hello Jaimee,We regret to hear about your experience during your stay at our hotel. Please reach out to us directly to discuss any issues you encountered so we can address them promptly. We value your input and hope to have the opportunity to improve your perception of our hotel.
by A verified traveler
Posted 27 Sep 2024
The room I stayed in had a really bad smell and mold issues, the ac was leaking water from the bottom , the fridge didn’t work and in the front door water was coming in so I had to put towels on the bottom, the lights went off for more than 3hrs, I had my 3 little kids and my self so we ended up leaving in the middle of the night, please fix all the room issues before renting in to someone.
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hello Josephine,We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Your comments will be shared with the relevant departments for further review and improvement. Ensuring the comfort and satisfaction of our guests is our top priority, and we will address these issues accordingly to enhance the overall guest experience in the future.
by A verified traveler
Posted 27 Sep 2024
Roaches in the room all over everything we had to leave at 1AM which is when we woke and noticed them
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hello Ashli,We apologize for the inconvenience you experienced during your stay. Rest assured, we have strict pest control measures in place to address any issues promptly. Your feedback will be shared with our team for further investigation and improvement. Thank you for bringing this to our attention.
by A verified traveler
Posted 27 Sep 2024
My family and I stayed here to escape the flooding from Hurricane Helene. Power went out almost immediately and there was no backup generator. While trying to sleep it was extremely hot and uncomfortable. Also, the tub needs replacement and had brown stains on the porcelain. The walls are super thin so you can hear neighbors talking loudly. There was a dog that would not stop barking on the property since it is pet friendly. In addition, there.
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hello Myrsha,Thank you for sharing your recent experience with us. We appreciate your feedback and apologize for any inconvenience you may have faced during your stay. Your comments will be forwarded to the relevant departments for further review. We strive to make improvements based on guest feedback to enhance the overall experience for all our guests.
by A verified traveler
Posted 27 Sep 2024
First arrived, A.C. unit leaked water all over the floor but the staff were happy to switch us to a different room.
Got the late check out package, still woke up at 9am to some custodians pounding on the door and trying to open the door while my wife and I were sleeping. The custodian lady was rude and inhospitable after I told her we had late checkout. Would not stay here again.
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hello Jonathan,We apologize for the inconvenience you experienced during your stay. Your feedback regarding the A.C. unit and the interaction with the custodian has been noted for improvement. Our team strives to provide better service and we regret that we did not meet your expectations on this occasion. We appreciate your comments as they help us enhance our guest experience.
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hello jose,We are delighted to hear that you had a wonderful stay with us! Please don't hesitate to reach out if there is anything we can assist you with in the future.
by A verified traveler
Posted 25 Sep 2024
Area was ok. Close to highway could access all the beaches pretty easily. Food selection in area was pretty good and walkable. Staff was the best… very accommodating! Made our anniversary really special with the room upgrade. Thank you!
Comment from Hotel Management
27 Sep 2024 by Manager, Hotel Management
Hello ramon j,We are glad to hear that you enjoyed the convenient location and surrounding amenities during your stay with us. Our team always strives to provide exceptional service and create memorable experiences for our guests. We appreciate your kind words and are thrilled that we could make your anniversary special with a room upgrade. Your feedback is truly appreciated!
